Associate, Service Desk

Job Description

Love helping people? Well, Zendesk is looking for an Associate Service Desk who is a sharp go-getter! This role will be based in our Manila office. It is an exciting time to join Zendesk as we are scaling.

You should be customer-centric, a problem solver, caring, honest, observant, humble, rational and above all else self-aware. To be successful here you should not be shy and be ready to address any task big or small. We are looking for someone who is collaborative, has a good work ethic and enjoys being part of a diverse team across the globe.

This role offers a “hybrid” setup where you can work from the comforts of your home but will be asked to work onsite M-F on a rotating basis.

Day to day responsibilities include setting up new laptops, fixing configuration issues, training users and many more exciting challenges. You will have the opportunity to use the newest technologies, implement improvements and project work as we scale. All this whilst being part of a forward thinking, successful IT team that’s highly regarded within the business.

What You Get To Do Every Day

• As an ambassador for Global Service Desk to our staff at Zendesk, you will continue to build the brand of 'Outstanding Support' while delivering incredible customer service.
• Help provision and deprovision hardware and software including cloud-based applications; licenses and asset life cycle management.
• Fix common issues with Mac and PC hardware and software.
• Able to communicate efficiently with employees while helping them with their technology.
• Carry out to the organization’s agreed upon SLA’s and metrics.
• Maintain a sense of humor while working in a fast-paced dynamic team to deliver ideas and solutions to many audiences.
  
  

What You Bring To The Role

• Experience with Apple Macs and Microsoft Windows.
• Experience working in a Helpdesk Support, Desktop Support, IT Support, IT Service Desk support environment..
• Experience with Okta, G Suite, Atlassian, JAMF will be an advantage.
• Willingness to experiment with new equipment and new ideas.
• Passionate about cloud tools and curious about learning how to handle those in an enterprise environment.
• Natural problem solver who enjoys identifying ways to make things better.
• Flexible and open to changing priorities and managing multiple tasks simultaneously.
• Thoughtful decision making skills with an interest in identifying, prioritizing, and articulating the highest impact initiatives.
• Able to deliver results and drive your work to completion within specified timelines.
• Collaborative, upbeat work ethic where you can take ownership and have fun.
• Experience with Zendesk or ticketing system is a plus
  
  

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.