Associate Reporting Analyst

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As an Operations Analyst working onsite in Five Ecom, Pasay City, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing Have a passion to solve work related puzzles? Are you looking for an opportunity to experience something new each day? You'll monitor performance, provide insights and recommendations relating to program performance indicators and program metrics. You’ll also manage and support day-to-day operations, process, and reporting.

You’ll report to the Manager. You’ll contribute to the success of the business, the teams you support and departments you partner with on a consistent basis through your recommendations.

During a Typical Day, You’ll

• Deliver timely and accurate associate level performance, efficiency, and reliability reporting at the enterprise level
• Maintain and deliver daily, weekly and monthly enterprise performance reports/dashboards
• Reporting on attrition, absenteeism and other performance and compliance metrics report
• Maintain database records and perform routine audits of data validating proper site, client, and project relationships
• Build and develop reports both proactively and in response to business need to improve operational efficiencies
• Need to develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys , GI2, SQL Server and other data management and Business Intelligence tools
• Provide insights and analytics to help operations in improving processes, productivity and efficiency key performance indicators
  
  
  

What You Bring to the Role

• Advanced skill in Excel and other MS Office applications
• Must be able to work in a flexible shift
• Experience in reporting
• Business Intelligence Platform Administration (Power BI, Tableau, Qlik) experience
• Ability to deliver high-quality results, on time and on target
• Ability to work cooperatively with other departments and team members to resolve issues
• Strong written, verbal and listening communication skills
  
  
  

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
  
  
  

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location

PH-National Capital-Pasay City, Metro Manila