Associate Operations Manager

Connext Global Solutions is a dedicated team of business process outsourcing experts and innovators with experience supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are looking for an Associate Operations Manager to join our growing team.

What's in it for you?

• Competitive compensation
• Quarterly Performance Bonus
• Life insurance starts on the 1st day
• HMO Insurance starts on the 1st day
• Great company culture
• Annual Increase

What is the job?

The Associate Operations Manager will work closely with the senior management team to ensure the efficient and effective delivery of services to our clients. This role involves overseeing day-to-day operations, managing staff, implementing process improvements, and contributing to the overall success of the organization.

Responsibilities:

• Co-manages (with client) employees in assigned account or cluster. focusing on time, attendance, and task performance.
• Ensures the optimization of team efforts to deliver client satisfaction on a consistent basis.
• Determines operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
• Accomplishes staffing objectives by supporting the recruiting, selecting, orienting, and training process.
• Coaches and counselors assigned employees, recognizing, awarding, and taking disciplinary actions when needed.
• Maintains professional and technical knowledge by tracking emerging trends in BPO operations management, attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
• Develops and builds a culture of continuous performance improvement.

Qualifications and Requirements:

• At least 2 years of experience in operations management or a similar role.
• Must have a stable employment history
• Has a good and detailed experience managing department budgets
• Ability to manage multiple clients and deliverables simultaneously in a highly energetic/fast-paced environment.
• High proficiency in MS tools and data manipulation.
• Proficiency in the Microsoft Office suite is required.
• Bachelor's degree in Marketing, Business Administration, or related field.
• Lean Six Sigma, CI, TQM, and/or project management a plus
• Experience with business intelligence tools is a plus.
• Salesforce Sales Cloud CRM experience is a plus.