Associate Manager, Lifecycle Delivery

Role Purpose

The Associate Manager, Lifecycle Delivery role supports the successful execution and maintenance of the IHG One Rewards Lifecycle Marketing program by ensuring operational excellence across all touchpoints. The position is responsible for maintaining high-quality campaign delivery through rigorous QA, documentation, and issue resolution, while collaborating cross-functionally with internal teams and agency partners. By owning the QA process and monitoring delivery accuracy, this role helps ensure Lifecycle messaging reaches the right members as intended.

Key Accountabilities

• Developing a thorough understanding of IHG One Rewards Loyalty Marketing ecosystem
• QAing and troubleshooting Loyalty Marketing touchpoints and campaigns pre-deployment across email, web, regional channels, etc. ensuring the right comms are delivering to the right members in the right channels with the right personalization across multiple workstreams, ensuring timely completion
• Identify and drive resolution on identified defects in coordination with Campaign Manager
• Maintaining documentation and change logs across Loyalty Marketing’s full-suite of “always on” touchpoints
• Monitoring Daily Loyalty Marketing reports, alert the appropriate teams when anomalies are identified, and lead the resolution
• Managing ongoing maintenance of Lifecycle offers
• Working in collaboration with the Global Loyalty Marketing, Email, Content Ops, Data and agency teams
• Attend weekly standup meetings and weekly touchpoints regarding assigned Loyalty Marketing projects
• Support manager with other marketing initiatives, as required
  
  

Key Skills & Experiences

Education –

Associate or Bachelor's Degree in a relevant field of work or an equivalent combination of education and work related experience.

Experience –

2 to 5 years progressive work related experience in corporate marketing environment with demonstrated technical proficiency related to the position including experience with Marketing Operations or Visual QA.

Technical Skills and Knowledge –

• Highly analytical with strong attention to detail
• Visual QA, UAT, or quality assurance experience strongly preferred
• Excellent verbal communication skills with the ability to collaborate effectively
• Process-oriented with strong time management and organization skills
• Strong problem-solving and critical thinking skills
• Ability to thrive in complex, nuanced environments
• Proficient in Excel and other MS Office applications
• Hospitality or loyalty experience a plus
  
  

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.