Associate IT Business Analyst

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources
  
  

Job Description

We’re looking for an Associate IT Business Analyst to join our IS-Global Data Management Services team at MBPS. In this role, you are expected to assist in the delivery of technology for the benefit of the internal and external customer.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities

• Supports the agile squad by handling tasks in the backlog as well as building tasks, bugs and stories
• Research business and user problems while working closely with Group Benefits’ business and IT Partners to evaluate and validate proposed solutions for a variety of initiatives such as service quality and/or efficiency enhancements and/or the implementation of new products and technologies.
• Perform the analytical work to refine requirements such as customer journey mapping, identifying epics/user stories, process mapping, acceptance criteria, decision tables, business rules, and test cases – to convey requirements clearly and accurately and ensure a successful implementation.
• Develops, executes test plans, identify/retest defects to ensure successful completion and fulfills BA deployment responsibilities independently
• Active contributor during implementation, post-launch activities and steady state optimization
  
  

Qualifications

• Education: Bachelor’s degree or equivalent experience in Business/Computer Science preferred.
• Experience: 3+ years of progressive business analysis experience.
• Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
• Minimum Skills to Hire/Must Haves:
• Robust knowledge MS applications (Excel, Word, PowerPoint, Visio, etc.) is a must.
• Adaptable, flexible, and comfortable working in a fast paced, dynamic business environment with a positive can-do demeanor.
• Agile/SAFe knowledge and JIRA/Confluence experience is an asset.
• Strong organization, communication, and interpersonal skills.
• Preferably with GB Claims background
  
  

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement

Hybrid