Associate II, Sales Support

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Job Description:

As an Associate II in Sales Support, you will play a key role in ensuring smooth order processing and supporting the sales team. Your responsibilities include:

• Order Entry & Management
• Process customer orders efficiently and accurately.
• Verify product availability, pricing, and delivery timelines.
• Review and validate order details to ensure compliance with company policies.
• Sales Support
• Provide administrative support to inside and outside sales representatives.
• Coordinate with sales management and customer service to handle order changes and escalations.
• Prepare product and license quotes for pre-sales customers.
• Account Monitoring
• Track overall account activity for assigned customer groups.
• Generate reports on market conditions, sales performance, and team metrics.
• Collaboration & Communication
• Work cross-functionally with internal teams (e.g., credit, logistics, supply chain).
• Communicate order status and updates to stakeholders.
• Handle routine issues and escalate complex ones when needed.
  
  

Qualifications:

• College graduate or High School Diploma but should have at least 3 years functional experience; Fresh graduates are acceptable.
• With at least 1 year BPO experience doing Sales Support for Order Entry & Management or Back Office/Data Entry role
• Background in supply chain or IT distribution is an advantage
• Average to Good communication skills
• Knowledgeable with MS Excel functions
• Willing to work on night shift and 10 days RTO/monthly