Associate - AFR

In this role, you will have the opportunity to provide best-in-class service within the Air Freight service line, supporting our DGFF regions and countries across the globe. The role entails comprehensive training to proficiently perform a diverse range of activities, including shipment creation and enrichment, document upload, CONSOL preparation, handling inbound consols, providing agent solution support, post-flight tracking, managing CONSOL costing, handling exception management, tracking and updating milestones, and booking transport services.

Key Responsibilities:

• To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.
  
  
  

Required Skills/Abilities:

• Bachelor´s degree. A degree in logistics, industrial engineering, management will be an advantage / Undergraduate degree (Only GSC MNL & BOG)
• 0 – 3 years of job experience from BPO or logistics domain - Preferred
• Good knowledge in MS office
• Effective English communication skills, written and verbal / For BOG & CTU – Spanish & Mandarin language skills.
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred.
• Detail oriented
• Good logical reasoning skills
• High level of customer centricity
  
  
  

Apply now and embark on an exciting journey with us! We offer:

• We recognize and reward your hard work through a competitive compensation and performance-based incentive.
• We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.
• Flexible work arrangements to support work/life balance.
• Generous paid time off: Privilege (earned leave).
• Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only)
• Recognition & Engagement culture
  
  
  

By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.