Associate
Wipro
Date: 2 days ago
City: Cebu City
Contract type: Full time
- Responsible for handling inbound and outbound calls from any part of the globe that the call originates from
- Equipped to handle all general reservations and deal with changes to all reservations/tickets
- Provide refunds to passengers and answer general airline and reservation queries
- Handle Frequent Flyer program general queries
- Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor
- Timely follow up on any commitments made to the customer
- Ensure accurate documentation of customer profiles/reservations
- Handle customer complaints and provide first time resolution
- Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
- Grads/undergrads with 2 years completion in college and able to produce TOR.
- SHS Graduate for new curriculum
- Flexible to work in a 24X7 environment
- Working knowledge of PCs e.g. MS Office
- Reasonable keyboard skills
- Generic understanding of customer service
- Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction
- Excellent spoken English and reasonably good written communication skills.
- No Regional Accent, Neutral Accent
- Ability to verbalize thoughts
- Correct construction of sentences
- Grammatically correct English
- Good grasping power
- Excellent listening skills
- Should have patience and not be overawed by difficult situations
- Team player
- Reasonable analytical skills
- Understanding of job profile applied for
- Situation handling skills
- Leadership skills (not a critical parameter but would be an add-on)
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Corporate Sales Promoter
XISCO,
Cebu City
9 hours ago
Being product and service knowledge experts2. Setting up booths and exhibits for leads generation3. Adherence to company rules and regulations as well as client directives and procedures4. All other things that may be assigned from time to time.5. Identify potential customers and engage in prospective customersqualifications:> College graduate of any course> with good in communication skill> at least 1 year...
Customer Care Executive (French Bilingual Support)
Zepz,
Cebu City
1 day ago
About ZepzZepz Group is the group powering leading global remittance brands: WorldRemit and Sendwave. Zepz Group has been disrupting an industry previously dominated by offline legacy players by reducing the barriers to finance and increasing safety and convenience for users. Every day, Zepz Group and its brands work towards unlocking the prosperity of cross-border communities through finance and technology -...
FINANCE MANAGERS (AP, AR, GA, FP&A & TREASURY)
Julie's Franchise Corporation,
Cebu City
2 days ago
ACCOUNTS PAYABLE MANAGERPosition Summary:The Accounts Payable Manager will oversee the company’s payables function, ensuring timely and accurate processing of invoices and payments. The role is responsible for managing vendor relationships, maintaining internal controls, and optimizing accounts payable processes.Key Responsibilities:Manage the end-to-end accounts payable process, including invoice validation, approval, and payment scheduling.Ensure compliance with company policies, tax regulations, and financial reporting...
