Assistant Vice President - HR Operations Support Sr Analyst (EMEA), Philippines (Hybrid)

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

We’re currently looking for a high caliber professional to join our team as Assistant Vice President- HR Operations Support Sr Analyst (Mid shift), Hybrid based in Manila, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
  
  

The HR Operations Support Sr Analyst is an intermediate level position responsible for overseeing and optimizing training operations, ensuring seamless execution of learning programs, and providing strategic support to key stakeholders. This role involves managing complex training requests, ensuring compliance with learning requirements, and driving process improvements. As a senior team member, the analyst will mentor junior staff, serve as a key liaison between Learning Implementation Services and business leaders, and support data-driven decision-making through reporting and analytics. This role requires working UK business hours.

In this role, you are expected to:

• Oversee the end-to-end management of training operations, ensuring efficiency and accuracy.
• Manage escalations and resolve complex issues.
• Ensure compliance with corporate training policies, industry regulations, and audit requirements.
• Work closely with leaders to align learning operations with organizational goals.
• Develop and maintain reports and dashboards to track training effectiveness and compliance.
• Provide insights and recommendations to leadership based on data analysis.
• Ensure data integrity within the Learning Management System (LMS) and other reporting tools.
• Identify and implement process improvements to enhance operations efficiency.
• Lead initiatives to streamline workflows and automate manual processes.
• Act as the primary contact for senior leaders, HR partners, and learning teams on training operations matters.
• Provide strategic support and guidance to managers on best practices for training requests and compliance tracking.
• Provide guidance and mentorship to junior Learning Operations Support Analysts.
• Support training and onboarding of new team members.
• Lead special projects related to learning operations improvements and business needs.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  
  

As a successful candidate, you’d ideally have the following skills and exposure

• 5-8 years of relevant experience
• Proficient in Microsoft Office
• Ability and experience working in a fast paced, high-pressure environment
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
  
  

Education:

• Bachelor’s degree/University degree or equivalent experience
  
  

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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