Logistics Coordinator (UK)

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Job Description

• Main purpose of the job
  
  
  

We are seeking a Logistics Coordinator to oversee and facilitate the outbound logistics operations. The candidate will be responsible to coordinate and track all deliveries to customers ensuring that all deliveries are made successfully and in rare cases, reporting those unsuccessful deliveries.

• Responsibilities and duties
• We are seeking a Logistics Coordinator to oversee and facilitate the outbound logistics operations. The candidate will be responsible for coordinating and tracking all deliveries to customers ensuring that all deliveries are made successfully and in rare cases, reporting those unsuccessful deliveries.
• Coordinate and liaise with the outbound team and customer care team on a day-to-day basis to ensure customers are well-informed of any changes.
• Effectively communicate with couriers and 3PLs to build strong relationships and plan effective solutions to problems in live environments (ie: vehicle breakdowns and the boxes need to be recovered and delivered the same day)
• Monitor all deliveries until it arrives to the customer and update cross-functional teams involved
• Ensure that delivery requirements are followed by stakeholders and carriers using our SOP
• Call customers to let them know about their delivery or to help amend any delivery queries.
• Report to the UK carrier managers and help support them by sending reports to carriers.
• Coordinate and organise daily and weekly reports to show trends and any outstanding errors with suggestions for improvements
• Partial remote/Work from Home set-up and partial office set-up
  
  
  

3. Skills and preferred qualifications

• Experience in Logistics and Supply Chain, preferably perishable delivery experience but not required
• Strong Microsoft Office skills (Google Docs, Sheets, Excel, Word)
• Experience in SQL and DataGrip preferred
• Ability to work with little supervision and track multiple processes
• The ability to multi-task in a fast-paced environment
• Excellent communication and interpersonal skills
• Confident calling customers
• Excellent English Skills
• Outstanding organisation and oriented
  
  
  

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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