ASSISTANT BUSINESS MANAGER ( DUMAGUETE CITY)

Bank of the Philippine Islands (BPI)


Date: 1 week ago
City: Dumaguete
Contract type: Full time
The Assistant Business Manager (ABM) is responsible for the overall management of the branch operations and delivery of competent and timely service to all customer segments; consistent with the Bank’s business objectives; internal policies and procedures; controls and regulatory standards.

Responsibilities

  • Transaction Processing – Approves branch transactions within approval limit and endorses/ secures approval for transactions beyond his/her authority
  • Operations, Control and Risk Management - Maintains an acceptable level of branch operations, consistent with internal policies, procedures, standards and regulatory requirements
  • Customer Service - Manages the overall customer experience in the branch to ensure high level of satisfaction for all customer segments
  • People Management – Leads and supervises branch staff; Ensures high level of employee engagement; Enables personal and professional growth opportunities for each branch personnel

Qualifications

  • Bachelor’s Degree, preferably in Business Administration or related disciplines
  • Experience in branch banking operations
  • Business acumen; Financial markets and economic conditions
  • In-depth knowledge of the Bank’s products and services including its digital platforms
  • Probing and spotting opportunities; skill in uncovering needs of clients during conversations
  • Strong communication and presentation skill
  • Strong analytical and problem solving skills
  • Good decision making skills
  • Ability to mobilize teams to achieve results; Performance appraisal
  • High level of initiative and innovation; Pro-active and forward looking
  • Customer-centric and service-oriented
  • Able to handle and deal with people from various socio-economic classes
  • High level of integrity; Reliable and trustworthy; Takes accountability
  • Possesses good work ethics and positive attitude and behavior
  • Team player
  • Goals and results-oriented
  • High attention to detail

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