AR Trainer

Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines,

is proud to partner with a Healthcare RCM company in their search for an AR Trainer based in Pasig.

Salary Range: up to ₱50,000

Work Setup: Onsite

Shift Schedule: Night Shift (9PM-5AM)

Location: Pasig City

The role

The AR Trainer plays a key role in developing and delivering training programs on medical billing, claim denials and appeals, and revenue cycle management (RCM) for both new hires and existing forensic billers. This role ensures training content remains relevant by performing actual billing and denial management tasks on active accounts. The Trainer also contributes to process rollouts and implementations during account transitions and go-lives.

Your Responsibilities

Training Design & Delivery

• Develop and maintain curricula, training syllabi, and course modules covering U.S. health insurance, claims processing, denials, appeals, and RCM.
• Create workflows for account navigation across billing systems (Epic, Athena) and tools such as Encoder Pro and CCI Edit.
• Build denial management workflows for common issues (e.g., duplicate claims, timely filing, no prior authorization, medical necessity).
• Develop guidelines for top U.S. payer policies (Aetna, BCBS, Humana, UHC, Cigna, etc.).
• Conduct call and phone handling training for new and existing forensic billers.
  
  

Process Support & Collaboration

• Participate in account implementations and go-live activities to ensure smooth process transitions.
• Work with the Quality team to identify process improvement areas and develop training materials for claim edits, denials, systems, and client-driven updates.
• Collaborate with operations managers, supervisors, and quality teams to resolve customer-impacting issues.
• Assist in updating training materials and implementing enhancements to improve knowledge transfer.
  
  

Performance Monitoring & Reporting

• Prepare and update weekly training performance and attendance decks.
• Participate in regular training meetings with management to review progress and align goals.
• Administer exercises and qualifying exams to assess learner readiness.
  
  

Compliance & Data Security

• Safeguard Protected Health Information (PHI) and comply with HIPAA standards.
• Adhere strictly to organizational security and information protection policies.
• Limit PHI access to the minimum necessary for assigned duties.
  
  

What We're Looking For

• At least 1 year of training experience (preferably in healthcare or BPO settings).
• Minimum 2 years of hands-on experience in medical billing, AR management, or denials management in the healthcare insurance industry (provider side preferred).
• Strong knowledge of claim denials and U.S. payer processes.
• Certifications such as CPB, CPC, CCS, or COC are an advantage.
• Supervisory or leadership experience preferred.
• Proficiency in Microsoft Office and ability to multitask across multiple systems and monitors.
• Strong written and verbal communication skills, with excellent interpersonal, presentation, and analytical abilities.
• Proven ability to plan, prioritize, and stay composed under pressure.
• Flexible and adaptable to extended hours, shifting schedules, and evolving responsibilities.
• Demonstrated ability to work independently while fostering collaboration in a team environment.
• Strict adherence to HIPAA and company policies at all times.
  
  

Why Join this Opportunity?

• HMO on Day 1 with FREE Dependents
• Competitive Package
• Internal growth opportunity
  
  

Ready to take the next step in your career? Submit your application now!

• We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.