Applications Specialist, WHC Ultrasound, Philippines

Job Description Summary

Reporting to the ASEAN Applications Leader, this position will be responsible for providing the technical and/or clinical support during the sales process for the Women’s Health Ultrasound segment.

Responsibilities include providing pre-sales product demonstrations (clinical trial support) and post-sale installation, training, education and ongoing customer support across our Women’s Health Ultrasound portfolio. This position will be working closely with Country Product Sales Specialist, Channel Partner Applications and Sales Specialists.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Key Responsibilities include:

• Provides technical and clinical leadership by demonstrating full range of product features including potential uses, product capabilities and benefits for the WH ultrasound portfolio for customers, dealers and internal GE personnel.
• Develop, coordinate and deliver product training to customers, CP and GE Personnel for the WH ultrasound portfolio.
• Monitor customer installations within the designated country to improve customer satisfaction and maintain customer relationships.
• Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization.
• Support trade shows and professional conferences by performing product demonstration and customer training.
• Facilitate team communication and the sharing of best practices.
• Act as a mentor to field team, providing clinical and professional guidance as necessary to improve the customer experience for the GE Women's Healthcare Channel partners.
• Communicate with Sales and Applications to align applications activities with sales needs and business objectives.
• Energize CP team and maintain adherence of field processes.
• Collect, analyse and communicate appropriate customer training and competitive information.
• Support CP WH application team in high level demos where necessary.
• Educate, coach and direct the differentiation (position, value proposition and key messages) of the WH ultrasound portfolio.
• Work to develop and sustain Reference Sites/ Luminary collaborations. Build Key Opinion Leaders network within the designated coverage area/ country.
• Nurture relationships with professional society stakeholders.
• Is responsible to regularly have “in-field coaching” sessions with CP WH team members: for example, how differentiating and presenting the value of product and understanding the market. Provides regular, timely and productive development feedback.
  
  

Required Characteristics

• At least one of the following core experiences:
• Minimum of 3 years clinical/ technical experience as a general sonographer or:
• At least 2 years commercial applications/Women's Healthcare ultrasound experience with demonstrated successes in high level customer interactions and sales scenarios
• Proficiency in computer skills in Microsoft Office Suite products.
• Willingness to travel extensively within the designated territory.
• Ability to energize, develop and build rapport, collaboration and influence.
• Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward-thinking and customer-first attitude.
• Demonstrated a high degree of cultural EQ, ability to work across business and culturally diverse environments.
• Proficient in English, written and speaking.
• Advanced negotiation, problem solving and influencing skills.
• Excellent presentation and interpersonal skills; able to communicate and present ideas to customers in a way that produces understanding and impact that builds effective strategic relationships.
  

Desired Characteristics

• Strong leadership skills (respected by peers and leadership for contributions to the industry)
• Strong presentation skills (public speaking)
• Demonstrated ability to understand and present complex material in understandable terms.
• Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)
• Solid problem-solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
• Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)
• Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve.
• Team oriented with a customer satisfaction mindset.
• Ability to multi-task effectively and manage multiple priorities at one time.
• Willingness to be flexible/adapt to changing work environments.
• Clinical experience in large hospital/university setting preferred.
  
  

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

Relocation Assistance Provided: No