Application Support Engineer
Accenture in the Philippines
Date: 2 weeks ago
City: Mandaluyong City
Contract type: Full time
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Summary: As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your day will be dynamic, requiring you to analyze problems, collaborate with team members, and implement effective solutions to ensure the smooth operation of applications and services. You will also have the opportunity to contribute to discussions that enhance team performance and service delivery. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Analyze and troubleshoot application issues to ensure optimal performance. - Collaborate with cross-functional teams to enhance system functionality. - Document processes and solutions for future reference and training. - Provide training and support to end-users to improve their experience. - Stay updated with the latest trends and technologies in application support. Professional & Technical Skills: - Required Skill: Expert proficiency in Google Workspace. - Strong understanding of cloud-based applications and services. - Experience with troubleshooting and resolving application-related issues. - Familiarity with user support and training methodologies. - Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 1 year of experience in Google Workspace. - This position is based at our Manila office. Minimum 1 year(s) of experience is required
Summary: As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your day will be dynamic, requiring you to analyze problems, collaborate with team members, and implement effective solutions to ensure the smooth operation of applications and services. You will also have the opportunity to contribute to discussions that enhance team performance and service delivery. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Analyze and troubleshoot application issues to ensure optimal performance. - Collaborate with cross-functional teams to enhance system functionality. - Document processes and solutions for future reference and training. - Provide training and support to end-users to improve their experience. - Stay updated with the latest trends and technologies in application support. Professional & Technical Skills: - Required Skill: Expert proficiency in Google Workspace. - Strong understanding of cloud-based applications and services. - Experience with troubleshooting and resolving application-related issues. - Familiarity with user support and training methodologies. - Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 1 year of experience in Google Workspace. - This position is based at our Manila office. Minimum 1 year(s) of experience is required
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