Application Support Engineer

Nivoda


Date: 5 days ago
City: Remote
Contract type: Full time
Remote
About the Role:

We are seeking a motivated and detail-oriented Supplier Stock Support Engineer to join our dynamic team. In this role, you will play a crucial part in ensuring seamless communication and support for our valued suppliers. Your primary responsibilities will include:

  • International Supplier Support: Providing timely and efficient support to international suppliers through various channels, including email and phone.
  • Issue Resolution: Troubleshooting and resolving technical issues related to our platform and inventory management systems.
  • Query Handling: Addressing and resolving supplier queries in a professional and timely manner.
  • Collaboration and Internal Support: Collaborating closely with sales, development, operations, and other internal teams to ensure seamless processes, efficient problem-solving, and timely support for data-related queries.
  • Integrations: Working with various integration points like APIs, FTP, SFTP, Google Sheets, and more to ensure data accuracy and system connectivity.

Required Skills and Experience:

  • 3-5 years of experience in application support or a related field
  • Good understanding of SQL and ability to write and execute queries
  • Experience in providing live support and handling international customer inquiries
  • Excellent verbal and written communication skills in English
  • Strong problem-solving and analytical skills. Analytical mindset and ability to identify root causes of issues.
  • Ability to communicate complex technical information clearly and concisely
  • Ability to work independently and as part of a team.
  • Strong interpersonal skills and ability to build rapport with suppliers and internal teams
  • Experience with diamonds or the jewelry industry is a plus
  • Basic knowledge of coding or a strong desire to learn is advantageous

Preferred Skills:

  • Experience handling API-related issues
  • Proficiency in Hindi and Gujarati (verbal)
  • Coding experience
  • Exposure to Data Analysis

What We Offer:

  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • Dynamic and collaborative work environment
  • A chance to be part of a rapidly growing global company

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