Application Support Analyst
dentsu
Date: 4 days ago
City: Makati City
Contract type: Full time
Job Description:
Key responsibilities:
Delivers local and Global application services to the business within agreed SLAs
Contributes to the delivery and implementation of operational projects to support the business
Contributes to the pro-active continuous improvements to ensure performance, scalability, capacity, security, supportability and maintainability is maintained for all supported applications and systems
Ensures Service support documentation (processes, procedures, service catalogue information, operational documentation) is created and maintained for all supported applications
Follows the Global Service Management processes (Incident, Problem, Change, Release) to ensure adherence to the global process standards
Location:
Makati City
Brand:
Merkle
Time Type:
Full time
Contract Type:
Permanent
Key responsibilities:
Delivers local and Global application services to the business within agreed SLAs
Contributes to the delivery and implementation of operational projects to support the business
Contributes to the pro-active continuous improvements to ensure performance, scalability, capacity, security, supportability and maintainability is maintained for all supported applications and systems
Ensures Service support documentation (processes, procedures, service catalogue information, operational documentation) is created and maintained for all supported applications
Follows the Global Service Management processes (Incident, Problem, Change, Release) to ensure adherence to the global process standards
Location:
Makati City
Brand:
Merkle
Time Type:
Full time
Contract Type:
Permanent
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