Application Manager (Argus)

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Job Description

Job Description

We are looking for an IT Solution Engineer to support our Consumer Complaint – Adverse Event application, which is a key component of P&G’s global end to end consumer complaint management system. The application being used is Oracle Argus Safety and operates on the Azure Cloud. We are searching for candidates who can work in an Agile and DevOps environment delivering continuous improvement items and global projects on multinational teams.

You will own gathering, analysis, validation and management of solution requirements. You will lead development, testing such as NNIT (none negative impact testing), application management activities and release management to meet the business requirements. You will manage and co-ordinate our vendors to ensure quality delivery of our developments and standard methodologies are followed.

• In this role you will work globally with our P&G teams
• You will work alongside our partner vendors to support our application to ensure it is stable
• The application is Oracle Argus Safety which is a software platform that allows P&G to manage & report on adverse events related to its products.
• We are looking for someone who is able to improve the application and improve the user experience.
• PCIM (Problem change incident management) will be an important part of the role to ensure the Argus application continue to run smoothly, without negatively impacting regulatory reporting and the other application in the E2E Consumer Complaint System .
• The application could be audited throughout its lifecycle so you will need to ensure documentation is available for the changes made and that continuity plans are maintained.

Job Qualifications

Job Qualifications

• Minimum of 3+ years experience working in the application / operation management space.
• Experience working with the Oracle Argus Safety application and /or working with Adverse Events Reporting software would be a benefit.
• Experience with Oracle & Azure cloud.
• It is crucial to develop and maintain expertise through continuous learning and to use this knowledge to be able to work through complex problems.
• Innovate for Growth, Learn & Reapply:– candidate searches out, both internally and externally, to find and reapply proven ideas and methods to resolve incidents and solve problems
• Bring Out our Best, Be Open, Inclusive, and Collaborative: Must work effectively with P&G service managers, service managers, application managers, site delivery leaders, and strategic partners to resolve complex issues
• Written Communications: Able to connect with partners and employees across all bands and geographies adapting the style as needed. Strong written and verbal communication skills are required in order to engage and influence as needed.
• Stewardship: This individual will be coordinating the completion of Applications & Incidents

What we offer!

• We'll give you responsibilities as of Day 1 – you will feel the ownership of your project from the beginning, and you will be given specific projects and responsibilities
• You'll have continuous mentorship – you will work with passionate people and receive both formal training as well as day-to-day mentoring from your manager
• We offer you to work and be part of a dynamic and supportive environment
• We promote agility and work/life balance for employees, we value every individual and support initiatives, promoting.
• We love flexibility. You can arrange your work schedule based on your personal needs.
• We will let you experience true support for work/life effectiveness and your long-term well-being.
• We will give you a competitive salary and benefits' package.

About us!

P&G serves consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always,Ambi Pur, Ariel, Bounty, Charmin, Crest, Dawn, Downy, Fairy, Febreze, Gain, Gillette, Head & Shoulders, Lenor, Olay, Oral-B, Pampers, Pantene, SK-II, Tide, Vicks, and Whisper. The P&G community includes operations in approximately 70 countries worldwide. Please visit www.pg.com for the latest news and information about us and our brands.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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