Learning and Development Manager

Learning and Development Manager Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

RESPONSIBILITIES
Develop Program Calendar:
Creates and maintains a comprehensive program calendar for the assigned academy, pillar, or account, aligned with business imperatives and strategic objectives. Identifies critical knowledge and skill areas, ensuring optimal timing and delivery of programs to maximize performance, career growth, and business impact. Submits periodic, regular reports on forthcoming and previous programs or learning initiatives, and other documents as required or needed.
Design, Develop, Implement, and Evaluate Learning Programs:
Leverages research, data analytics, and industry insights to design, implement, and continuously refine programs aligned with the organization's career development and succession strategies. Uses frameworks such as 70-20-10 to blend experiential, social, and formal learning. Continuously evaluates programs to ensure alignment with evolving business requirements and employee growth needs.
Manage Learning Programs, Coaching, and Mentoring Initiatives:
Oversees the end-to-end management of learning programs, ensuring seamless delivery across multiple platforms and modalities. Designs and facilitates coaching and mentoring initiatives that foster knowledge transfer, skill development, and career progression. Engages with mentors and coaches to set clear goals, performance metrics, and feedback loops to optimize participant growth and program outcomes.
Collaborate with Learning Operations:
Works closely with Learning Operations to produce high-impact, high-quality learning experiences that enhance employee engagement and drive organizational goals. Ensures that all learning interventions are efficient, effective, and engaging, incorporating feedback to optimize delivery and relevance. Supports the creation of interactive content, virtual sessions, and blended learning formats to enrich the learner experience.
Consultation and Feedback Mechanisms:
Makes oneself available for consultation with leaders, employees, and stakeholders to discuss learning needs and program effectiveness. Regularly initiates feedback sessions and performance reviews to assess learning outcomes, ensuring continuous improvement of L&D initiatives. Observes responsiveness and diligence in working relationships, communications and collaborations with stakeholders.
Create and Manage E-Learning Pathways:
Develops personalized e-learning pathways, including targeted interventions to address skill gaps and accelerate high performance. Implements rapid learning strategies, such as microlearning, virtual bootcamps, and modular content delivery, to build capabilities at scale while ensuring relevance and adaptability to business demands.
Manage Vendor Relationships and Performance:
Negotiates vendor agreements and ensures alignment with organizational objectives. Manages vendor performance by monitoring service delivery, timelines, and quality standards, making adjustments as necessary to maintain high-value partnerships.
Reporting and Analytics:
Prepares, analyzes, and submits reports to Talent Management Head, offering insights into program performance, participation rates, and ROI. Uses analytics to inform decision-making and demonstrate the impact of L&D initiatives, providing actionable recommendations for future improvements.
Continuous Professional Development:
Takes proactive steps to stay informed of industry trends, emerging technologies, and developments in fintech and learning. Attends workshops, conferences, and networking events, while reviewing peer-reviewed research and industry publications to incorporate best practices into L&D strategies.
Stakeholder Engagement and Cross-Functional Collaboration:
Collaborates with business leaders, HR, and functional heads to ensure learning programs align with organizational needs and strategic goals. Engages with stakeholders to gather insights and feedback, ensuring learning initiatives are relevant, impactful, and aligned with both employee and business objectives.

This role requires a strategic thinker with operational expertise, capable of balancing program management, coaching, mentoring, and collaboration to deliver high-impact learning experiences that support a culture of continuous development and business success.

QUALIFICATIONS

• A bachelor's degree in Psychology, Industrial Psychology, Education, Guidance and Counseling
• Desired: Master's Degree in relevant field or knowledge domain
• At least 5 years' continuous experience as a Learning and Development Manager, or similar role with record of performance in curriculum and/or learning pathway development, learning evaluation and assessment, competency assessment, modeling and interventions.

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package Job ID R0000014466