Application Data Analyst

Roles and Responsibilities

• Manages support team for requests, incidents, problems, minor enhancements, and periodic activities required for the data platform
• Send planned downtime communications
• Report to Head of Data Platform any critical incidents, updates on changes, and any major issues for escalation
• Performs requirements gathering and analysis of data requirements of applications/business groups from data platform
• Assists in the identification of fields in data platform that will address data requirements
• Understands the business process and the corresponding information / data flow given the defined business process.
• Liaises with other groups within AIA (IT, Operations, CM, Business groups, ARB, etc) in the execution of the project’s activities to support successful project completion
• Provides inputs during the creation of conceptual / logical data model
• Provides inputs during mapping of data sources to ODS (Operational Data Store) and ADS (Analytical Data Store)
• Works with developers during the development process to understand data and business rules to ensure accurate data transformation & consolidation
• Conducts internal testing to ensure business requirements are met
• Provides inputs in the creation of test plan, test scenarios, test cases
• Consolidates test plan inputs from teammates and prepares a consolidated version for review by the Data Architect / Product Owner / Project Manager
• Coordinates with End/Business Users during User Acceptance Testing (schedule, scope, users, access, etc) and provides business support during the UAT process (reports issues, bugs, changes, etc)
• Provides inputs to the PM in identifying risks, changes in scope, project issues etc.
• Facilitates successful Deployment process by ensuring all deployment requirements are complete (across all environments) and raising SNOW tickets
• Coordinates with the CM team on deployment schedule and provides inputs to the PM on the planned deployments and any issues, if any, and available workarounds Prepares project/system documentation as prescribed during SDLC process
• Performs other duties that may be assigned by the supervisor from time to time

Minimum Job Requirement

Education: College/University Degree

General Qualifications:

• Proven extensive experience in service delivery in application support and project implementation, preferably following the ITIL framework and Agile methodology.
• In-depth technical knowledge and affinity with application services and the modern technologies on which they are built on including knowledge on Operational Data Store (ODS), data platforms, or data warehousing.
• Innovative, proactive, creative, well-organized, and able to easily adapt to various technologies.
• Great interpersonal skills and excellent oral and written communication skills. Able to manage work with internal stakeholders and vendors.
• Willingness and desire to learn new environment and tools and advance your knowledge. Keeps up to data with new research and integrated applications in data science field.
• Able to work with loosely defined requirements and exercise analytical skills to clarify questions, share methodology/approach, and build/test solutions.
• Understanding of Project Management and Software Development Life Cycle.

Technical Qualifications:

• Must understand how to interpret customer business needs and translate them into application and operational requirements.
• Background in business analysis, data analysis, and/or project management.
• Background on Azure fundamentals is a plus.
• Experience working with diverse set of data sources and off-the shelf/enterprise/bespoke applications.