Analyst, Technical Solutions

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

What an Analyst in Loyalty Technical Solutions does at Visa:

As an Analyst, you will be a member of a team of highly motivated experts who specialize in Visa’s loyalty systems and solutions. You will leverage our capability to deliver strategic and innovative solutions for new campaign offerings and provide superior post-launch account management activities for our AP clients.

In this role, you are expected to:

• Foster close partnership and collaboration with key internal groups such as Product, Technology, Sales and Client account teams to deliver growth objectives, meet client and stakeholder needs
• Communicate and engage with diverse functional stakeholders throughout service delivery
• Embrace and implement new methodologies on an ongoing basis as the business scales within the organization
• Influence decision makers at staff, senior & executive management levels within Client & Visa organizations through a combination of negotiation & consultative output
• Use technical expertise blended with business acumen to solve complex problems
• Act as the primary point of contact, coordinating and communicating the resolution of key client incidents or problems
• Be the subject matter expert by leveraging deep knowledge of client pain points and creative problem-solving skills to propose potential enhancements and solutions
  
  

Why this is important to Visa:

As an Analyst, you play a pivotal role in ensuring that you and your team are fully capable and confident of implementing campaigns that are completed timely, cost effectively, accurately and reliably.

This role provides you an excellent opportunity to deepen client partnerships by driving value to our clients, and delivering and optimizing services that will help grow their business.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

What you will need:

• Bachelor’s Degree in Computer Science, Technology or equivalent qualification
• 5+ years of work experience in the Loyalty, cardholder engagement, payments industry and/or ecommerce
• Demonstrate strong leadership capabilities and interpersonal skills to lead clients on solutioning, issue management and consulting
• Leadership qualities that embody the Visa Leadership Principles of leading courageously, being obsessed about customers, collaborating as One Visa and executing with excellence
• Capacity to acquire knowledge of all the supported products and be able to explain complex product issues at a level that senior management can understand
• Strong communication skills and able to engage clients and stakeholders effectively, influencing through impactful oral and written communications
• Prioritize the interests of our clients
• Identify and regularly connect with stakeholders
• Value employee well-being
• Confident and driven individual
• Work independently, make good decisions with limited information, and work well under pressure
• Willing to take on new challenges in a fast-paced environment and be flexible with multi-tasking and changing priorities
• Excellent verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills in negotiating and influencing internal and external stakeholders
• Organized self-starter, result oriented, and a passion for scaling new products
  
  

What will also help:

• Visa experience or knowledge of the payments industry
• Experience in Ecommerce / Web Technologies
• Support experience with XML and JSON APIs (Note: this is not a developer role, but foundational knowledge is necessary)
  
  

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.