Airfreight Export Operations Manager
DHL Global Forwarding
Date: 3 days ago
City: Pasay
Contract type: Full time
Overall Role Purpose
Looking for an experienced Airfreight Export Operations Manager who will focus on the day-to-day team management and provide decision-making expertise.
- Manage end-to-end export shipments from booking origin to delivery of cargo.
- Promote continuous improvement approach to the processes striving towards operations excellence.
- Develop people to their highest potential through necessary training and performance management.
- Escalation point for complaints and exception handling resolution; and implementation of corrective and preventive action.
- Provide high level customer relations and services and ensure compliance with DHL policies and procedures.
- Build network of relationships within DHL network and suppliers.
- Organizes, splits and plans day-to-day work of export operators and customer relations specialists
- Ensures that proper implementation of customer process has been conducted before Operations starts regular business services
- Drives Global Target Operating Model within the team to utilize tools on a day-to-day basis
- Close monitoring of shipment status from planning, booking, pick-up from customer premise, hand-over to airlines, arrival to destination.
- Ensures handling of required export documents according to regulations and internal procedures
- Supports Customer Service in the incident and exception management resolution. First Escalation point of customers
- Creates, builds and maintains excellent relationships with key suppliers
- Continuously monitors supplier performance and develops improvement plan when required
- Identifies training needs and opportunities to develop a highly skilled functional department
- Creates, builds and maintains relationships with other internal functions (e.g. Destination countries, Capacity Management, Airfreight Commercial and Capacity, Sales, Customs, Cartage) and acts as subject matter expert for ad hoc operational questions with regards to accounts which are being service
- Interacts with Bureau of Customs, Global Service Center if required
- Extensive knowledge in Airfreight Export Operation
- At least 3-5 years experienced in leading export operations
- Strong people management with good interpersonal skills, able to provide motivation to the team.
- Demonstrate strong communication both oral and written
- Problem-solving, Analytical, Strategic Thinking, and conflict resolution skills.
- Degree in Business Administration or related subject
Looking for an experienced Airfreight Export Operations Manager who will focus on the day-to-day team management and provide decision-making expertise.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Admin/Liaison Staff
Dempsey Resource Management,
Pasay
3 days ago
Responsible for checking and encoding of DTR. Handles each employee's inquiries regarding DTR or Timekeeping related matters. Monitor biometric violation of all employees during the Timekeeping period. Process Direct employee's SSS contribution payment, Pagibig, Philhealth, and HMOdocumentations. Handles inquiry of direct employees related to SSS, Pagibig, Philhealth, and HMO inquiries. Responsible for all employees Evaluation assessment distribution and monitoring. Filling...
Reporting Manager
Mace,
Pasay
6 days ago
At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture and priorities, visit our strategy site.Within our consult business, we harness our unique combination of leading-edge practical expertise and project delivery consultancy...
Customer Service Representative
HR TechX Corp.,
Pasay
1 week ago
ResponsibilitiesInteract with customers and provide them with information and assistance.Create, manage, and drive closure on service requests.Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.Typically handles straightforward problems/issues and refers more complex issues to senior staff.Provide excellent customer service by focusing on providing a great experience.QualificationsWith at...
