Administrative Assistant

Your potential has a place here with TTEC’s award-winning employment experience. As an Administrative Assistant Licensing Coordinator working onsite in Cainta or Araneta, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing

Looking for an opportunity where you’ll make an impact on people upskilling their career? In this role, you’ll ensure records are maintained, information is compiled, and forms are submitted to client and state agencies to initially license/appoint and keep insurance agents licensed/appointed. You’ll also file forms and other records for licensed agents and applicants within an appropriate time frame.

You'll report to Manager, Licensing. You’ll make an impact by helping our associates to successfully obtain their insurance license(s) and appointment(s) to allow the company to conduct business in each state.

During a Typical Day, You’ll

• Manage communication with internal/external partners

• Maintain 100% confidentiality, accuracy and completion of all licensing records and reports

• Coordinate day-to-day operations, processes, and reporting to keep key stakeholders informed

• Learn key business objectives, timeframes, and requirements associated with each licensing goal and class

• Understand and improve the key success metrics associated with each licensing goal

• Deliver consistent customer service and communication

What You Bring to the Role

• Resourceful to partner successfully with teams, management and clients

• High level of integrity, judgment and follow through

• Keen attention to detail and desire to follow procedures

• Great technical, analytical, verbal and written communications skills

• Dedication to respect and ensure strict confidentiality of customer and employee data

• Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos or adeptness to learn technology quickly

• Notary or willingness to obtain

• Minimum of one-year clerical experience

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• Ask us about our paid time off (PTO) and wellness and healthcare benefits

• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement). Visit https://mybenefits.ttec.com/ for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Onsite