Admin Assistant (Collections)
Security Bank Corporation
Date: 2 weeks ago
City: Makati City
Contract type: Full time
About The Role
As an Admin Assistant you are responsible for providing back-office support to the Collections Department. The purpose of this role is to manage collections teams’ requests, handle administrative tasks and to deploy the collections communications tools according to the designed strategies
How You Will Contribute
Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.
We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.
Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.
At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”
Start your BetterBanking career with us today.
As an Admin Assistant you are responsible for providing back-office support to the Collections Department. The purpose of this role is to manage collections teams’ requests, handle administrative tasks and to deploy the collections communications tools according to the designed strategies
How You Will Contribute
- Retrieval, preparation, printing and sending out of various documents and notices through various communication forms based on the set turnaround time and in accordance with the existing department's procedure and guidelines to avoid costumer complaints.
- Retrieve and send Statement of Accounts upon request of other collections teams.
- Facilitate acceleration of Deferred Payment Plan balance requests to incorporate all remaining installment balance to the outstanding obligation
- Consolidate, prepare, and endorse past-due accounts for Application of Assignment requested by other collections teams to the Financial Control Division (FINCON).
- Extract lists of qualified accounts for SMS and Voiceblast from raw data based on designed strategy and send the lists to the Dialer Specialist within the set turnaround time for dialer upload
- Extract lists of qualified accounts for collections letters and correspondence (notice of endorsement, etc.) from raw data, prepare the letters and correspondence and send them out to the assigned accounts
- Prepare letters for loans and cards accounts with reports of a returned check based on approved template to inform clients of their bounced check
- Consolidate and send list of payroll accounts of delinquent clients for holding and lifting to FINCON
- Extract and prepare allocation of credit card early calling and pre-delinquent qualified accounts daily and forward to the concerned inhouse team within the set deadline
- Prepare petty cash summary and ensure that all supporting documents are submitted to Strategist for liquidation purposes
- Bachelor's degree in any Business related field
- With at least 1-2 years of relevant work experience
- Good oral and written communication skills
- Good organization skills / works systematically
- Team player with good problem solving and critical thinking skills
Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.
We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.
Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.
At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”
Start your BetterBanking career with us today.
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