Ad Operations Agent Team Lead

Discover your 100% YOU with MicroSourcing!

Position : Ad Operations Agent Team Lead

Location: Harton Paranaque

Work setup & shift: Night Shift / Work from Home

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

As an Ad Operations Agent Team Lead, you will :

• Assist and learn to manage daily execution of digital advertising campaigns and client-related deliverables across display, search, social, programmatic and more.
• Daily execution duties include, but are not limited to:
• Campaign Setup and Trafficking
• Targeting
• Campaign Maintenance and Change Requests
• Reporting
• Screenshots
• Quality Assurance
• Suggest and implement optimization techniques for active campaigns.
• Understand client's business needs and provide clients with solutions to achieve stated goals.
• Acquire and maintain a high-level knowledge of up-to-date practices and strategies in the management of online media.
• Performs other related duties as assigned.
• Coordinate and supervise daily/weekly/monthly activities of team members.
• Set priorities for the team to ensure task completion and performance goals are met, providing feedback.
• Identify and resolve operational problems using defined processes, expertise, and judgment.
• Responsible for identifying and resolving issues, problems, and concerns with performers.
• Recommend changes to SOPs, procedures and assist in the implementation of process improvements when necessary.
• Administer training and coaching to ensure quality customer service.
  

What You Need

Non-negotiables

• Intermediate to Advanced English skills.
• Intermediate to Advanced Excel skills.
• Bachelor's Degree (Marketing or related field preferred).
• Online advertising experience is a plus. 1 year of work experience desired.
• High attention to detail.
• Excellent communication and organization skills with a demonstrated history in client satisfaction.
• Highly motivated to excel with a strong work ethic and initiative.
• Flexibility and willingness to move across SEBPO accounts based on business needs.
• Flexibility and willingness to periodically work extra hours or follow an alternate work schedule, based on business needs.
• Resourceful, dependable, and able to manage multiple priorities simultaneously.
• Ability to work independently and in a team-oriented environment.
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply