Accounts Receivable - WFH
HR Network Inc.
Date: 2 weeks ago
City: Quezon City
Contract type: Full time
Job Description:
- To provide excellent credit & collection activities to customers by:
- High level of communications
- Timely follow up on aging accounts for post collection
- Timely pre-due date courtesy calls for pre collection
- Provide accurate information
- Proactive assistance
- Proper, accurate, and timely information processing
- Utilizes knowledge and system resources to walkthrough customers and verify symptoms and issues.
- Tracking of shipments includes printing of POD and packing slip
- Prepare weekly/monthly statements
- Checks customer payment in portal
- Back-up for List and Destroy credits includes printing of documents
- Maintains and administers customer account database through system tool. Ensure required information is entered into central database pertaining to customer issues or requests
- Individual transaction management based on client agreement
- Escalates delinquent customers to team leader, supervisor and division POC for warranty cancellation, credit-hold, credit limit decrease, etc…
- Provides first line credit and collection services through voice, fax & email. Accepts both outbound & inbound calls.
- Effectively and efficiently communicates with counterpart and the division any relevant issues that affects his/ her ability to collect (system issues, issues delaying payment, cash flow problem of customers and disputes).
Job Qualifications:
- Graduate of Bachelor of Science in Business, Financial, Accounting and/or equivalent
- Practical knowledge of Oracle or other ERP (SAP, JD Edwards, etc),is a plus
- Related experience in the BPO industry (Business to Business Collections, Order Entry, Customer Service, Accounts Payable, Cash Application, Accounts Receivable)
- Advanced MS Excel/ Google Application skills
- Very good English written and oral communication skills, as all written and phone communication will be in English
- With at least on 1-2 years of work experience in Collections or Customer Service-related field
- Willing to work on a night shift schedule
- Willing to work in a Work-from-Home setup
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