Accounts Receivable Specialist II (OTC-B2B Collections)

Summary

The Accounts Receivable Specialist (AR Specialist) collects on outstanding accounts receivable by communicating with clients to resolve issues.  The AR Specialist is responsible for all aspects of collections, identifying customer billing issues and will be accountable for reducing the accounts receivable delinquency of assigned accounts.   The AR Specialist must be able to effectively communicate in a professional manner with both internal and external customers providing exceptional customer service.

Primary Responsibilities

• Portfolio Size Assignment: Minimum $1.5M AR Balance and approximately 200 to 300 Small to Medium Business accounts with less than $500K Annual Contract Value each plus SMB Complex Accounts
• Prepare customer statements, bills and invoices
• Contacts customer via calls, send out emails and faxes to follow up Past Due accounts in the assigned portfolio
• Ensures timely collections to include escalation, managing customer relationships and account research.
• Forwards any accompanying offsets/adjustments to appropriate personnel.
• Researches disputed delinquent account balances. Looks for the best solution in order to facilitate early payments.
• Recommends accounts that needs escalated collection effort.
• Recommends accounts for 3rd Party Collections.
• Handles Incoming Calls from customers
• Independently analyze each assigned account and execute a plan for collection and reconciliation appropriately
• Negotiate payment arrangements and conduct payment reconciliation
• Accountable for all aspects of contacting clients, account reconciliation including billing research, credit request submission and cash application analysis
• Interacts frequently with inter-departmental associates for the purpose of resolving outstanding issues
• Work closely with Management team to maximize collections and provide weekly reports Interpret and understand contract terms to maximize collections
• Perform related duties and special projects as assigned
• Update weekly report to provide account updates
• Adheres to division of support’s defined metrics
  
  
  

Required Knowledge/Skills/Abilities

• Minimum of 3 - 5 years experience in Business-to-Business Accounts Receivable Collections required
• Strong knowledge of collection processes and AR Policies & Procedures
• Excellent Customer Service Skills
• Research and reconciliation skills
• Excellent negotiation and customer service skills
• Average proficiency with MS Excel and Microsoft Office Suite required
• Ability to read, analyze, and interpret general business periodicals, professional journals, corporate procedures/regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as account reconciliation, discounts, settlement and percentages.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Being proactive by acting beyond what is required to achieve the goal.
• Adapts to change quickly and easily, also show willingness to learn and make suggestion to increase effectiveness of new methods and procedure.
• Suggest, creates and convey innovative solutions to achieve the business goal.
• Strong attention to detail and excellent follow-up skills required
• Ability to prioritize and manage multiple tasks
• Must be able to work well with individuals at all levels inside and outside of the organization
• Self-Starter with the ability to work with minimal supervision
• Flexible to work overtime as required
• Willing to work in night shift
  
  
  

Preferred Knowledge/Skills/Abilities

• Innovation
• Change Management
• Planning and Organizing
• Decision Making & Judgment
• Influencing Others