Accounts Receivable Specialist I (OTC Collections)

Summary

The Accounts Receivable Specialist (AR Specialist) collects on outstanding accounts receivable by communicating with clients to resolve issues.  The AR Specialist is responsible for all aspects of collections, identifying customer billing issues and will be accountable for reducing the accounts receivable delinquency of assigned accounts.   The AR Specialist must be able to effectively communicate in a professional manner with both internal and external customers providing exceptional customer service.

Primary Responsibilities

• Contacts customer via calls, send out emails to follow up Past Due accounts in the assigned portfolio.
• Ensures timely collections to include escalation, managing customer relationships and account research.
• Forwards any accompanying offsets/adjustments to appropriate personnel.
• Research disputed delinquent account balances. Looks for the best solution in order to facilitate early payments.
• Recommends accounts that needs escalated collection effort.
• Recommends accounts for 3rd Party Collections.
• Answer inbound calls timely.
• Independently analyze each assigned account and execute a plan for collection and reconciliation appropriately.
• Requires discussions with product if a payment arrangement is requested.
• Payment reconciliation.
• Accountable for all aspects of contacting clients, account reconciliation including billing research, credit request submission and cash application analysis.
• Interacts frequently with inter-departmental associates for the purpose of resolving outstanding issues.
• Will determine which accounts to put on hold due to non-payment.
• Work closely with Management team to maximize collections and provide weekly reports Interpret and understand contract terms to maximize collections.
• Perform related duties and special projects as assigned.
• Update weekly report to provide account updates.
• Adheres to division of support’s defined metrics.
• Portfolio Size Assignment: Minimum $1,000,000 and approximately 600 accounts.
  
  
  

Required Knowledge/Skills/Abilities

• Minimum of 2 years’ experience in Business-to-Business Accounts Receivable Collections required.
• Strong knowledge of collection processes and AR Policies & Procedures.
• Excellent Customer Service Skills.
• Research and reconciliation skills required.
• Excellent negotiation and customer service skills required.
• Average proficiency with MS Excel and Microsoft Office Suite required.
• Excellent verbal and written communications skills.
• Strong attention to detail and excellent follow-up skills required.
• Ability to prioritize and manage multiple tasks.
• Must be able to work well with individuals at all levels inside and outside of the organization.
• Self-Starter with the ability to work with minimal supervision.
• Flexible to work overtime as required.
• Willing to work in night shift.
• Salesforce Experience a plus.
  
  
  

Preferred Knowledge/Skills/Abilities

• Problem Solving
• Stress Tolerance
• Adaptability
• Multi-tasking
• Initiating Action
• Accountability & Dependability
• Analytical and Forward Thinking
  
  
  

Top Qualifications

• 2 years of experience in B2B Collections
• 1 -2 years' experience handling collections calls and emails and follow-ups
• Must be knowledgeable in payment reconciliation
• Proven ability in identifying and resolving disputes