Accounts Receivable Collections Specialist

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Turn receivables into results—join us as an AR Collections Specialist.

This role is responsible for the Accounts Receivable function for the business unit including invoicing clients, monitoring and processing incoming payments and all aspects of collection.

The following include but may not be limited to the responsibilities of the Collections Specialist:

• Informing clients of outstanding balances through statements, emails and/or calls
• Following up outstanding payments
• Providing accurate and timely account reconciliations
• Providing accurate and timely debtor reporting including aging report
• Managing accounts receivable using spreadsheets and AR software
• Establishing and maintaining relationships with new and existing customers
• Preparing and sending invoices to allocated clients by the monthly deadline
• Coordinating with business leaders and counterparts in other business units for all intercompany billing and cross charges
• Liaising with clients as to any billing issues or questions
• Assisting the broader finance team as required
• Coordinating physical file archiving
• Assisting with local office administration where required
• Other related duties as required
  
  

Work Set-Up/Schedule

• Permanent WFH
• 9 PM – 6 AM (PH Time)
  
  

Who we are looking for

An ideal AR Collections Specialist brings MSP experience and excels in accounts receivable management, collections, payment reconciliation, and client support, as well as:

• 3-5 years collection/accounts receivable experience
• Excellent communicator with problem-solving abilities
• Familiar with accounting systems like Microsoft Dynamics GP, QuickBooks, and ConnectWise
• Excellent administration skills
• Experience supporting multiple stakeholders
• Solid MS Office skills, specifically Excel
• Achievement of or willingness to work towards a related qualification or certification desirable
  
  

What we offer

• Day 1 HMO + 1 free dependent
• Health and Wellness Reimbursement Benefits
• Sunlife Group Insurance
• Company Salary Loans
• Government contributions
• Assistance with government loan payments
• 13th month pay
• Night differentials pay
• Holiday pay (for hours worked on holidays)
• Mandated Leaves
• Work equipment provided
  
  

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