Accounts Receivable

Job Category: Accounting

Job Location: Angeles, Pampanga

Why you will love working with this Client? This client is an US-owned company that supplies electrical product, Electric Supply now employs more than 2,500 people at 677 locations across the United States. Location / Shift Angeles Office, Evening Shift NOTE: You must be willing to work in the office in the above office location to apply for this position Role Overview The AR Resolutions Specialist is responsible for resolving discrepancies on accounts, including unapplied payments, payment mismatches, deductions, and remittance errors. This role is ideal for someone who thrives in a fast-paced, detail-oriented environment and is eager to grow into specialized areas of account resolution. Key Responsibilities

• Discrepancy Resolution: Investigate and resolve issues such as missing payments, incorrect allocations, and invoice disputes. Provide payment research as needed.
• Deductions: Research and validate deductions or short pays and streamline resolution efforts to resolve balances and reduce repeat issues.
• Unapplied Payments/Deposit Discrepancies: Monitor and resolve issues related to unapplied payments, mis-deposits, unmatched invoices, and open credits.
• Dispute Handling: Communicate and collaborate with branches, credit, and accounts receivable team members to resolve issues. Escalate recurring problems and assist with training documentation.
• Internal and External Customer Service: Assist customers and branches over the phone, by email, or via MS Teams, or direct them to the appropriate departments.

Qualifications & Requirements

• Growth & Specialization Opportunities Team members have the opportunity to specialize in or contribute to areas such as:
• Deposit Discrepancy Resolution
• Disputes Resolution
• Short Payments/Deduction Resolution
• Unapplied Payment Resolution
• Customer Communication & Escalation Handling
• Training & SOP Development

Non-negotiable Skills & Requirements

• Proven 2+ years of experience in accounts receivable.
• Strong experience managing accounts receivables processes.
• Bachelor's degree in Finance or Accounting.
• Qualifications· Experience in AR, payment posting or customer account resolution preferred.
• Familiarity with ticketing systems and accounting tools such as Office 365, Power BI, Freshworks a plus.
• Strong written and verbal communication skills.
• Ability to work independently and within a team.
• Detail-oriented with a proactive approach to problem-solving.

Why join US? This is a great opportunity to be part of a growing and evolving AR department. You'll be joining a team where your contributions genuinely matter and where innovation is not only encouraged but expected. Our department thrives on collaborative energy, valuing every perspective and celebrating diverse ideas that propel us forward. Here, professional growth goes hand-in-hand with personal fulfillment—whether you're refining processes, mentoring peers, or shaping best practices, you'll find ample opportunities to leave your mark. Why join optiBPO? optiBPO is an exciting workplace where you will be surrounded by smart, talented, and motivated professionals that supports clients across Australia, New Zealand, United States, Canada, United Kingdom, and Europe. optiBPO helps clients in planning, building, and managing dedicated offshoring teams in the Philippines. Enjoy great perks and benefits such as in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. It is important for us to help you advance your career by elevating growth strategies and learning opportunities throughout your career journey with us. More Jobs Available