Helpdesk IT Support
Jobs360
Date: 2 weeks ago
City: Angeles City
Contract type: Contractor
The Role Will Significantly Contribute Through
- Provide first and mid-level IT support
- Troubleshooting IT software & hardware issues
- Coordinating the IT Helpdesk Log
- Resolve support tickets
- Assist in maintaining the IT Asset Register
- IT setup for new staff members
- Other duties as required
- Set up laptops and other devices remotely
- Install and configure appropriate software and functions according to specifications
- Provide orientation and guidance to users on how to operate new computer equipment
- Organize and schedule upgrades and maintenance without deterring others from completing their work
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
- Maintain records/logs of repairs and fixes and maintenance schedule
- Identify computer or network equipment shortages
- Manage Asset and work-from-home device list
- Manage hosted PBX
- Exceptional personal presentation in a professional manner for client relations
- Effective written and verbal communication skills
- Ability to use Microsoft Office 365, Word processing and formatting, email, and software applications
- Ability to work both independently but also within a collaborative team environment
- Well-developed interpersonal skills with the ability to work productively with a broad range of
- people from a variety of backgrounds and experiences
- Exceptional time management, organizational and administrative skills
- Bronze Badge Referral reward for Shore360 employees
- Free barista-style coffee
- Free parking and jeepney services
- Highly engaged team
- Unlimited potential for growth
- Challenging role
- Fun and family-oriented working environment
- Onsite - Shifting Schedule (Mon-Sun 5:00 AM–2:00 PM, 6:00 AM–3:00 PM, or 9:00 AM–6:00 PM)
- Fixed Term - 3 months
- Evaluation on the 60th day
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