Accounting Operations Specialist - Remote

Company Benefits:

• WFH setup
• Incentives
• Holiday Leaves and PTOs
• Healthcare Plan
• Salary Range: PHP60K-70K/month

Must-Have:

• 3+ years of experience supporting finance/accounting functions
• 1+ years experience with Zendesk or similar software
• 1+ years experience with SaaSOptics or similar
• Strong English verbal and written communication skills and willingness/confidence to embrace outbound calling
• Intermediate Excel / GSheets skills (for data entry)
• Demonstrated ability following role-related process docs with little to no error
• Ability to work in any US time zone

Core Tasks:

• Thoroughly review and understand each client's account history, including payment patterns, outstanding balances, and previous communications.
• Utilize data to prepare for client interactions and tailor discussions based on their specific situations.
• Maintain accurate records of all accounts, ensuring that detailed notes on collection efforts are logged consistently.
• Use a structured approach to document interactions with clients to track progress effectively
• Proactive outreach to clients re: pending bill due date (as needed)
• Reactive outreach to clients with delinquent bills (as needed)
• Inbound and Outbound calls - accounts or billing-related inquiries or verification
• Support the administration of dozens of finance-related tasks such as:
• Ticket Management in Zendesk
• Point of Contact for Billing Queries
• Payment Processing / Verification
• Reconciliation of Payments
• Payment Plan Adjustments
• Contract Management
• Invoice Management
• Transaction Updates
• Billing Contacts Maintenance
• Cancellation Process Execution
• Document Sending
• Account Deactivation/Reactivation

Job Type: Full-time

Pay: Php60,000.00 - Php70,000.00 per month

Benefits:

• Work from home

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Night shift

Work Location: In person