Account Manager II (Customer Service) - Cebu
myGwork - LGBTQ+ Business Community
Date: 1 week ago
City: Cebu City
Contract type: Full time
This job is with JPMorganChase, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
As an Account Manager II (Customer Service) - Cebu in Consumer & Community Banking wherein the position is a key member of the Customer Service Cebu Leadership Team overseeing our Retail Ops.
Job Responsibilities
As an Account Manager II (Customer Service) - Cebu in Consumer & Community Banking wherein the position is a key member of the Customer Service Cebu Leadership Team overseeing our Retail Ops.
Job Responsibilities
- Provides coaching and development plan for direct reports (Team Leaders)
- Ensures Team Leaders are meeting work objectives in an efficient, thorough and productive manner.
- Ensures employee compensation is reflective of performance, experience and contribution.
- Responsible for creating, implementing and validating strategies and initiatives to achieve business objectives.
- Builds and maintains relationships with key Chase partners.
- Reviews results regularly and identifies procedural and operational changes to improve performance.
- Maintains open and honest communication with employees to facilitate career development and seek feedback.
- Identifies consistently and implements strategies for ongoing improvement.
- Ensures consistency and alignment on the operational system/ procedures established by the business.
- Bachelor's Degree, MA degree or units would be an advantage
- Three or more years direct team lead or supervisor experience in a robust operations environment
- Strong analytical skills, ability to set and achieve challenging goals
- Excellent interpersonal skills with proven record of good management, personnel development and participation in team-oriented projects
- Superior verbal and written communication skills
- Tact and good judgment in confidential situations and proven experience interacting with senior management and customers
- Ability to meet deliverables and function calmly in situations of high stress and tight timetables.
- Ability to think independently, assess risk and controls, and make calculated risk based decisions in a timely manner
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
CSR for Travel Account - CEBU - Up to 24K
weSource Management Consultancy Firm,
Cebu City
2 days ago
We are looking for Customer Service Representatives to work for a BPO in CebuThis is an onsite role that follows a Shifting ScheduleSalary is up to 24,000 based on experience and interview resultMinimum requirement of at least 1 year of BPO experienceRequirements:At least in college level but can consider HS Graduate (New and Old Curriculum)Minimum of 1 year BPO experience...
Tax Accountant- CEBU
MicroSourcing,
Cebu City
6 days ago
Discover your 100% YOU with MicroSourcing!Position: AU Tax AccountantLocation: Harton, Paranaque / Eastwood, Quezon City / Cebu CityWork setup & shift: Hybrid - Day ShiftWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonusesA Collaborative Spirit: Contribute to a positive and...
Executive Assistant
Open Look Business Solutions,
Cebu City
1 week ago
Position Overview:We are seeking a skilled and professional Executive Virtual Assistant to support our executive leadership team. This role involves managing administrative tasks, preparing high-quality presentation materials, and serving as a point of contact for clients and stakeholders. The ideal candidate will have excellent organizational and communication skills, a proactive mindset, and the ability to handle sensitive information with discretion.Key...
