CSR for Travel Account - CEBU - Up to 24K
weSource Management Consultancy Firm
Date: 2 days ago
City: Cebu City
Contract type: Full time
We are looking for Customer Service Representatives to work for a BPO in Cebu
This is an onsite role that follows a Shifting Schedule
Salary is up to 24,000 based on experience and interview result
Minimum requirement of at least 1 year of BPO experience
Requirements:
This is an onsite role that follows a Shifting Schedule
Salary is up to 24,000 based on experience and interview result
Minimum requirement of at least 1 year of BPO experience
Requirements:
- At least in college level but can consider HS Graduate (New and Old Curriculum)
- Minimum of 1 year BPO experience with any account
- Above average communication skills both verbal and written
- 1-year Omnichannel Experience (Accumulative) (Phone + Email or Chat / Phone + Email + Chat)
- Handling Phone, Chat and Email
- Responding to customer inquiries and resolving issues.
- Providing excellent customer service and support.
- Resolving customer complaints and ensuring customer satisfaction.
- Analyzing situations and providing effective solutions to customer issues.
- Managing multiple tasks simultaneously, such as talking to customers, entering data, and using computer systems.
- Adhering to Scripts and Guidelines
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