Account Coordinator

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

To start a career that is out of the ordinary, please apply...

Job Details

Account Coordinator

Kantar is the world’s leading evidence-based insights and consulting company. We have a complete, unique and rounded understanding of how people think, feel and act; globally and locally in over 90 markets. By combining the deep expertise of our people, our data resources and benchmarks, our innovative analytics and technology, we help our clients understand people and inspire growth.

Purpose

The Account Coordinator enables the team to work effectively with internal and external stakeholders to deliver research programs in the most efficient way.

The primary responsibility is to provide day to day support to Client Servicing Teams across a range of programs to create meaningful impact on our client’s businesses. The role is highly facilitative in nature and requires focus, flexibility, and willingness to contribute behind-the-scenes actively. The ideal candidate will be handling a wide range of account support related tasks, will be exceedingly well organized and resourceful, and will enjoy the administrative challenges of supporting a team of diverse people and programs. This position also requires communication and coordination with external clients with support from the Client Servicing team.

The Role

Project Management

• As the go-to person for everything involving a project’s organization and timeline, you will be responsible for project setup, monitoring progress according to project plan and identifying potential risks and flagging them off to the project team in a timely manner to manage and adjust for changes
• Take an active role in planning, co-ordinating and supervising client projects to ensure timely and flawless delivery.
• Support the client servicing team by facilitating account and project documentation between global and local account teams.
• Facilitate new business development by accurately completing RFQ forms and ensure timely receipt of quotes from Pricing department
  
  

Client Management

• Liaising with clients on project related matters involving project inputs and meetings & presentation schedules
• Demonstrate confidence and good interpersonal skills when responding to basic client queries and communicating monthly deliverables
• Keep track & consolidate additional client requests with support from the team and ensure these are sent out as committed
• Record client discussions
• Send and track client satisfaction surveys
  
  

Finance administration and tracking

• Ensure Finance processes are followed through:
• Client Contracts
• Purchase Orders
• Billing
• Updating Pricing Tool
• Monitor costs throughout projects and flag to Project Team when project budget has exceeded
• Maintaining and updating the pipeline and project dates in the finance system
• Supporting the Team Leader on the detailed inputs to the mid-month forecasting system
  
  

Team resource and prioritization

• Use tools to monitor projected workload and utilisation rates of team members each week to Team Lead
• Identifying potential pinch points and escalating to Team Lead if resource is likely to be either constrained or under utilised
  
  

Key Capabilities

• Desire to work in a highly challenging, fast-paced, and changing environment;
• Excellent organisational, project and time management skills with ability to prioritise
• Critical thinking and problem solving skills;
• Attentive to detail, proactive and voices out, multitasker
• Strong interpersonal and communication skills with the ability to build and manage relationships with stakeholders of all levels
• Proficient in computer application (Word, PowerPoint), particularly Excel
• Knowledge of research methodologies and concepts is a definite advantage
  
  

Location

Mandaluyong City, Ortigas CenterPhilippines

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.