AC Manila - Virtual Concierge Manager

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information. Those in operations and strategy at PwC will track, manage, and report on strategic initiatives and projects. In this role, you will support leaders by handling key responsibilities, representing their point of view in meetings and decisions, and anticipating their future needs. Additionally, you will organise leadership team calls and meetings, oversee research and data analysis, promote consistent execution across sectors, and collaborate across lines of service for knowledge sharing and promoting technology/tools for sales and delivery.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  
  

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Operations and Strategy team you will provide essential support to internal teams, securing seamless service delivery across various functions. As a Manager, you will lead and coach a team of Executive Assistants, fostering a culture of service excellence and continuous improvement while collaborating with stakeholders to enhance operational effectiveness.

Responsibilities

• Provide essential support to internal teams for service delivery
• Lead and coach a team of Executive Assistants effectively
• Foster a culture of service excellence and continuous improvement
• Collaborate with stakeholders to enhance operational efficiency
• Identify and implement leading practices in service delivery
• Manage team performance to secure exceptional outcomes
• Uphold professional standards in every interaction
• Analyze operational processes to identify areas for enhancement
  
  

What You Must Have

• Bachelor's Degree
• 7 years of experience
• Oral and written proficiency in English required
  
  

What Sets You Apart

• University degree or similar
• Proven experience in team supervision
• Demonstrating innovative problem-solving skills
• Excelling in client relationship management
• Managing multiple tasks with attention to precision
• Analyzing delivery metrics for performance improvement
• Fostering a culture of service excellence
• Collaborating with cross-functional teams
• Demonstrating professional discretion in independent work