AC Manila - Oracle CC&B Senior Associate Consultant

Job Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As an Oracle lead to revenue at PwC, you will focus on working with Oracle's suite of applications and tools designed to manage the entire customer journey, from lead generation to revenue realisation and customer satisfaction. You will be responsible for implementing and configuring Oracle lead management, sales automation, marketing automation, and customer experience solutions to meet the specific needs of an organisation.

Job Description

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  
  

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Business Application Consulting team, you are to engage in Oracle Lead to Revenue processes, focusing on Sales Cloud to enhance customer relationship management. As a Senior Associate, you are to anticipate client needs, guide others, and maintain elevated standards while building meaningful client connections. This position requires experience in Oracle CX Cloud modules and a proven track record in implementation engagements.

Responsibilities

• Enhance customer relationship management through Oracle Sales Cloud
• Anticipate and address client needs proactively
• Guide and mentor team members
• Maintain standards in client engagements
• Build meaningful connections with clients
• Utilize experience in Oracle CX Cloud modules
• Lead implementation engagements successfully
• Align solutions with client business goals
  
  

What You Must Have

• Bachelor's Degree
• 4 to 8 years of experience of relevant techno-functional experience in Oracle CX Cloud modules
• 1 active implementation specialist certification
• Oral and written proficiency in English required
• Must Have Working Experience on: Salesforce Automation, Opportunity and Lead Management, Territories Management, Sales Planning and Forecasting, Sales Quotes and Leads, Import and Export Management, and CX Mobile App and Email (Office 365/Gmail,etc. integration
  
  

What Sets You Apart

• Building OTBI reports and Dashboards
• Experience in sandbox management and code migration
• Implementing security and management of roles and users
• Object Customization using Application Composer
• Skill in Groovy Scripting and Workflow Management
• Knowledge of OIC, REST API, and SOAP UI
• Experience with Customer Data Management
• Building integrations between Oracle CX products
• Leading and managing project teams
  
  

Additional Qualification

• Flexible to support different US time zones (2:00PM to 11:00PM / 3:00PM to 12AM / 4:00PM to 1:00AM / 5:00PM to 2:00AM)
• Amenable to work in BGC Taguig Metro Manila
  
  

Company Overview

PwC AC Manila's Consulting Services are designed to provide industry expertise and innovative solutions through Cloud & Digital services. Our goal is to assist businesses in driving growth, optimizing operations, and seizing opportunities. With our team of professionals, cutting-edge technology, and deep industry knowledge, we help businesses stay ahead of the competition, deliver strategic solutions, and unlock long-term value.