2025-04 | Client Experience Associate

Company: VAA Philippines

Our team is hiring for: Client Experience Associate

Rate or Salary range per hour: $3.5

Work Remotely?: Yes

Work Hours and Schedule: Full time

Work Duration: Depends on your performance, preferably long term

Must be residing within the Philippines?: Yes

Must have a backup device (Desktop/Laptop)?: Yes

Job Description

New Customer Onboarding

• Lead the core team to prepare for the Kick off meeting
• Review the requirement list and manage clarification issues
• Ensure to prepare all relevant data for the kick off meeting
• Review the customer data - KYC (Know Your Customer)
• Customer classification (VIP- Might define 3 levels TBD)
• Customer profile (Based on guidelines)
• Managing set expectations and work plan with the customer
• Based on model of support , in case of Project , create plan with Milestones and target dates
  
  

Customer Success

• Ensure the team are aligned in case more then one VA supporting
• CE follow up health checks
• Internal team recurring meeting review status
• Manage risks , gaps - Identify , apply action plans for corrective actions , notify relevant stakeholders
• Track project plan targets and milestones
• Identify potential customer business growth -potential services
• Identify elements to track business growth
• Identify relevant training for VA supporting the customer (if gaps promote knowledge training)
• Customer survey /health check meetings
• Handling customer complains
• Lead the core team to resolve the complains/problems
• Holiday greetings , promotions ,courses
• End of Contract - identify potential future reopen
• Resignation of VA - smooth transition to replacement VA
• Escalation path
  
  

Customer Requests

• New requirements - additional support/training
• New service request - additional VA
• Upskill of VA
• Change of schedule/hours
  
  

Job Qualifications

• College Graduate
• Must be fluent in English (speaking and in writing)
• Must have at least minimum of 1-2 years work experience in the Customer Service Client handling via Chat, Email and Calls
• Must have have strong experience and proficient to work with Client Facing
• Good time-management skills
• Available for a full time job
  
  

System Requirements (main Device)

Processor: Core i3 or Ryzen 3 and above (5th Gen) or AMD equivalent. The use of mobile phones or tablets is not accepted.

RAM: 8 GB and above

Storage: 112 GB

Internet Connectivity: 20 MBPS and above (both for Download and Upload Speed)

System Requirements (backup Device)

Processor: Core i3 or Ryzen 3 and above (5th Gen) or AMD equivalent. The use of mobile phones or tablets is not accepted.

RAM: 4 GB

Storage: 112 GB

Internet Connectivity: 10 MBPS