Workforce Supervisor
Alorica
Date: 2 weeks ago
City: Davao
Contract type: Full time
Key Responsibilities
- Oversee daily scheduling, shift adherence, and intraday workforce adjustments to meet business demand.
- Monitor real-time staffing levels, queue performance, and key operational metrics.
- Analyze workforce trends, generate reports, and recommend actionable improvements.
- Coordinate with Operations and WFM teams to address service level risks and gaps.
- Coach, guide, and develop WFM analysts to ensure accurate execution of processes.
- Support forecasting and capacity planning activities as needed.
- Ensure compliance with workforce policies, tools, and reporting standards.
- Proven experience in Workforce Management in a BPO or contact center environment.
- Strong understanding of forecasting, scheduling, intraday management, and reporting.
- Proficiency in WFM tools and advanced Excel/reporting functions.
- Strong analytical, problem-solving, and decision-making skills.
- Demonstrated leadership and stakeholder management capabilities.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Store Supervisor/ Assistant Supervisor - Vista Mall Davao (VTDY)
MR DIY Philippines,
Davao
6 days ago
About the job Store Supervisor/ Assistant Supervisor - Vista Mall Davao (VTDY)Qualifications Candidate must possess Bachelor's/College Degree in any field. Required language(s): Filipino, English 5 Year(s) of working experience in Retail Industry. Required Skill(s): Excellent Organizational Skills, Leadership and Communications Skills, People Management Skills, Coaching Skills, Merchandising Skills Preferably Supervisor/5 Yrs & Up Experienced Employee specialized in Sales - Retail/General...
Brand Associate
Monde Nissin Corporation,
Davao
1 week ago
The Brand Associate supports the execution of marketing initiatives, campaigns, and product launches while ensuring alignment with overall brand strategy. The role focuses on tracking brand performance, coordinating with cross-functional teams, and supporting day-to-day brand operations to drive business growth.Support execution of brand campaigns, marketing plans, and initiatives across multiple channelsMonitor and consolidate brand performance data, including sales trends, market...
Dental Virtual Assistant – US Private Clinic Experience Required (Onsite)
Snapscale,
Davao
2 weeks ago
About the Role:Snapscale is looking for a skilled and experienced Dental Virtual Assistant – US Private Clinic Experience Required who can work onsite to support US-based dental practice. This role is ideal for candidates with strong communication skills, experience in dental administration, and the ability to provide excellent patient support while managing key front-office and insurance-related functions.Key Responsibilities:Conduct insurance verification...
