Workforce Supervisor
Alorica
Date: 6 hours ago
City: Davao
Contract type: Full time
Key Responsibilities
- Oversee daily scheduling, shift adherence, and intraday workforce adjustments to meet business demand.
- Monitor real-time staffing levels, queue performance, and key operational metrics.
- Analyze workforce trends, generate reports, and recommend actionable improvements.
- Coordinate with Operations and WFM teams to address service level risks and gaps.
- Coach, guide, and develop WFM analysts to ensure accurate execution of processes.
- Support forecasting and capacity planning activities as needed.
- Ensure compliance with workforce policies, tools, and reporting standards.
- Proven experience in Workforce Management in a BPO or contact center environment.
- Strong understanding of forecasting, scheduling, intraday management, and reporting.
- Proficiency in WFM tools and advanced Excel/reporting functions.
- Strong analytical, problem-solving, and decision-making skills.
- Demonstrated leadership and stakeholder management capabilities.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
AP Clerk
Advanced Asset Management,
Davao
2 days ago
Advanced Asset Management (AAM Living) delivers smart, data‑driven property and asset management solutions across Texas. We specialize in maximizing occupancy, optimizing operations, improving turnover speed, and creating high‑quality resident experiences. Our portfolio spans multifamily, affordable housing, build‑to‑rent, and community‑centric living environments where operational excellence drives financial performance.We are modern, tech‑enabled, people‑centric, and driven by efficiency, transparency, and continuous improvement. Job...
Channel Development Specialist - Pet Food
Aboitiz Foods,
Davao
6 days ago
Company DescriptionAboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Responsibility. Through the collective strengths of our subsidiaries, Pilmico and Gold Coin, we believe in sustainably feeding Asia’s growth from mill to meal.We are constantly improving and optimizing our processes by integrating the...
Keyholder - The Cosmetics Company Store - Woodbury Commons - Central, Valley, NY
The Estée Lauder Companies Inc.,
Davao
2 weeks ago
The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer,...
