Trainer - UK Financial Collections (Quezon City) | Onsite

Tasq Staffing Solutions, Inc.


Date: 5 hours ago
City: Quezon City
Contract type: Full time

Start Date: ASAP

Type of Support: Voice

Work Arrangement: 100% Onsite (Quezon City)

Nature of the Account: UK Financial Collections

Shift Schedule | Restdays: Shifting schedules, UK time

Educational Requirement:

  • Graduate of Bachelor's Degree

Work Experience:

  • At least 2 years of work experience in UK collections, banking operations, and training in a call center or shared services environment
  • Basic understanding of training methodologies applied on virtual and F2F instructor-led classes
  • Excellent communication & feedback/coaching Skills

Responsibilities:

  • Training Delivery & Facilitation: Conduct classroom or virtual sessions for new hires, focusing on product knowledge, tools, soft skills, and compliance.
  • Performance Management & Coaching: Monitor trainee performance during and after training, including during nesting, to ensure a smooth transition to the production floor.
  • Curriculum & Content Development: Create and update training materials, manuals, and modules based on evolving business needs and quality gaps.
  • Needs Analysis & Evaluation: Assess training effectiveness through evaluations, metrics, and stakeholder feedback (Team Leaders, QA) to improve future training cycles.
  • Quality & Operations Partnership: Collaborate with Quality Assurance (QA) and operations teams to identify areas for improvement and conduct targeted refresher training.

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