Customer Service Representative

Customer Service Representative

Customer Service Representative LifeStation Remote, Quezon City, National Capital Region (Metro Manila), Philippines

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Non-Negotiable

RoleWork StructureFirst LanguageLocation

About the Company

1840 & Company is a global organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success

About the Job

We are currently seeking dedicated and customer-focused professionals to join our growing Customer Service team in a remote offshore capacity. Schedule: Shift: 12:30 PM – 9:00 PM EST Work Week: 4 weekdays plus Saturday

Job Overview

• Employment Type: Full-Time Independent Contractor
• Department: Customer Service/Support
• Job Level: Senior

Education & Experience

• Years Of Experience: 3 Years
• Business Model:
• Minimum Education Level: Bachelors
• Qualification: Bachelors

Skills

• Tools/Platforms: Ticketing / Incident Management Tools Email Tools (Gmail/Outlook) Crm / Support Platforms Qa / Performance Dashboards Crm / Customer Success Tools Ai Data Ms Office Suite TeamSupport
• Additional Skills: None
• Common Methodologies/Frameworks: Customer Lifecycle Management Customer Support Customer Success Support Process Customer Success Management (Csm) Customer Support Workflow Management Customer Experience (Cx) Management
• Additional Skills: None
• General Skills: Call Center Operations Ticketing Systems Customer Satisfaction Quality Assurance In Customer Service
• Additional Skills: None
• Soft Skills: Data Management Team Collaboration Teamwork Collaboration Communication Confidentiality Time Management Critical Thinking Sales Skills Decision-Making
• Additional Skills: None

Requirements

• Technological Requirements:
• Language: English
• Location: Philippines

Responsibilities

Deliver exceptional customer support through phone, email, and/or chat interactions

• Assist customers with inquiries and provide timely, effective resolutions
• Handle sensitive situations with empathy, patience, and professionalism
• Accurately document customer interactions within CRM systems
• Maintain a high level of service quality and customer satisfaction
• Collaborate with team members and leadership to support operational goals

Qualifications:

• Excellent English communication skills, both verbal and written
• Strong customer service orientation and problem-solving abilities
• Ability to multitask and work efficiently in a fast-paced environment
• Comfortable using CRM systems, web-based applications, and data entry tools
• Availability to work evening and weekend shifts aligned with EST hours
• Reliable internet connection and a quiet remote work environment
• Ability to successfully complete HIPAA certification and compliance training

Working Hours

• Tuesday: 12:30 P.M. - 9 P.M
• Wednesday: 12:30 P.M. - 9 P.M
• Thursday: 12:30 P.M. - 9 P.M
• Friday: 12:30 P.M. - 9 P.M
• Saturday: 12:30 P.M. - 9 P.M