Customer Service Representative

1840 & Company


Date: 10 hours ago
City: Quezon City
Contract type: Full time

Customer Service Representative

Customer Service Representative LifeStation Remote, Quezon City, National Capital Region (Metro Manila), Philippines

Apply Now

Non-Negotiable

RoleWork StructureFirst LanguageLocation

About the Company

1840 & Company is a global organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success

About the Job

We are currently seeking dedicated and customer-focused professionals to join our growing Customer Service team in a remote offshore capacity. Schedule: Shift: 12:30 PM – 9:00 PM EST Work Week: 4 weekdays plus Saturday

Job Overview

  • Employment Type: Full-Time Independent Contractor
  • Department: Customer Service/Support
  • Job Level: Senior

Education & Experience

  • Years Of Experience: 3 Years
  • Business Model:
  • Minimum Education Level: Bachelors
  • Qualification: Bachelors

Skills

  • Tools/Platforms: Ticketing / Incident Management Tools Email Tools (Gmail/Outlook) Crm / Support Platforms Qa / Performance Dashboards Crm / Customer Success Tools Ai Data Ms Office Suite TeamSupport
  • Additional Skills: None
  • Common Methodologies/Frameworks: Customer Lifecycle Management Customer Support Customer Success Support Process Customer Success Management (Csm) Customer Support Workflow Management Customer Experience (Cx) Management
  • Additional Skills: None
  • General Skills: Call Center Operations Ticketing Systems Customer Satisfaction Quality Assurance In Customer Service
  • Additional Skills: None
  • Soft Skills: Data Management Team Collaboration Teamwork Collaboration Communication Confidentiality Time Management Critical Thinking Sales Skills Decision-Making
  • Additional Skills: None

Requirements

  • Technological Requirements:
  • Language: English
  • Location: Philippines

Responsibilities

Deliver exceptional customer support through phone, email, and/or chat interactions
  • Assist customers with inquiries and provide timely, effective resolutions
  • Handle sensitive situations with empathy, patience, and professionalism
  • Accurately document customer interactions within CRM systems
  • Maintain a high level of service quality and customer satisfaction
  • Collaborate with team members and leadership to support operational goals
Qualifications:
  • Excellent English communication skills, both verbal and written
  • Strong customer service orientation and problem-solving abilities
  • Ability to multitask and work efficiently in a fast-paced environment
  • Comfortable using CRM systems, web-based applications, and data entry tools
  • Availability to work evening and weekend shifts aligned with EST hours
  • Reliable internet connection and a quiet remote work environment
  • Ability to successfully complete HIPAA certification and compliance training

Working Hours

  • Tuesday: 12:30 P.M. - 9 P.M
  • Wednesday: 12:30 P.M. - 9 P.M
  • Thursday: 12:30 P.M. - 9 P.M
  • Friday: 12:30 P.M. - 9 P.M
  • Saturday: 12:30 P.M. - 9 P.M

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Customer Service Representative

Recruitify_HR, Quezon City
1 week ago
DescriptionRespond to customer inquiries and resolve issues efficientlyProvide accurate information about products and servicesMaintain a high level of customer satisfactionDocument customer interactions and feedbackCollaborate with team members to improve customer service processesRequirementsEducational Qualifications:Bachelors degree in a relevant fieldExperience Level:13 years of experience in customer serviceSkills and Competencies:Strong customer service skills and communication abilitiesResponsibilities and Duties:Ability to handle customer complaints and...

Bookkeeper

I&I Automotive Modifications, Quezon City
1 week ago
Prepare and analyse financial statements, including income statements, balance sheets, and cash flow statements Manage accounts payable and accounts receivable, ensuring timely payments and collections Reconcile bank accounts and maintain accurate financial records Assist with budgeting, forecasting, and financial planning processes Ensure compliance with financial regulations and company policies Collaborate with cross-functional teams to provide financial insights and support decision-making...

Call Center Hiring. Salary upto 35K

Recruitify_HR, Quezon City
1 week ago
DescriptionHandle inbound and outbound calls ensuring high-quality customer service.Resolve customer queries and issues effectively and efficiently.Document all interactions with customers in the required systems.Meet and exceed individual and team performance metrics.Provide feedback to management on customer issues and concerns.RequirementsEducational Qualifications: Diploma in a relevant field.Experience Level: 35 years of experience in a call center or customer service role.Skills and Competencies:...