Technical Support Specialist WIX

A. Workplace IT Support

• Assist in handling user inquiries and basic troubleshooting
• Provide guidance on M365 tools and IT services
• Support IT Service Desk escalation when needed

B. Digital Communication & Campaign Support

Assist in development of:

• IT advisories
• Awareness campaigns (e.g., password, WFH readiness, productivity tools)
• Coordinate dissemination via appropriate channels

C. Content Creation (Canva/Powerpoint, etc.)

Design:

• Infographics
• Posters
• Announcements
• Ensure alignment with organizational branding

D. Information Gathering & Reporting

• Collect user feedback and service data
• Support surveys and information campaigns
• Prepare monitoring reports (engagement, requests, compliance)

E. Administrative Support

Assist in documentation and tracking:

• Requests
• Communications
• Campaign activities
• Coordinate with procurement/admin teams as needed

Minimum Qualifications: Minimum of two (2) years relevant experience in any of the following:

• Workplace IT Experience (WIX) / End-user IT support
• Digital user support or IT customer experience
• Communication support for IT advisories or campaigns
• Basic troubleshooting (hardware, software, connectivity)
• Microsoft 365 environment (Outlook, Teams, SharePoint, OneDrive)
• Basic understanding of ITSM processes (incident/request handling)
• Basic knowledge of Layout and design principles & Visual storytelling and branding
• Basic Excel skills (tracking logs, reports, dashboards)

First Datacorp (FDC) has proudly served the industry for over 40 years, delivering innovative and world-class solutions and services across various domains. Our expertise spans Modern Workplace, Infrastructure Modernization, Data and AI, Customer Experience, Governance and Risk Management, Enterprise Automation, and Enterprise Security. Our vision is to be the foremost Filipino Information Technology company creating and delivering innovative and world-class solutions and services for the Philippines and beyond. We believe that a strong IT governance and information backbone is key in our goal to improve and grow our clients’ businesses. As an Information Technology partner with a successful track record and a long-term vision, we can provide the building blocks in shaping your adaptive and agile business. We are a team of highly qualified professionals with world-class IT technologies to help address your business challenges.