Team Lead, Client Services

Responsibilities

• Responsible for the project management of both individually managed projects and projects managed by direct reports.
• Support team members with issue resolution by being the first point of contact.
• Manage team workload and assign projects to PMs, helping to find additional support when needed, offering available time when they have it, and helping to identify coverage as needed.
• Help manage client relationships for the team’s client accounts.
• Consistently meet client expectations for delivering market research data and services.
• Actively monitor and update the management team with key performance indicator data.
• Identify, seek, and provide world-class training for team members in a rapidly changing environment.
• Monitor and proactively communicate with internal and external clients regarding team milestones, hurdles, etc.
• Allocate manageable goals to employees based on team needs, interests, and development needs.
• Provide employees with timely, fair, and measured performance assessments and feedback to foster growth.
• Reward and recognize performance as appropriate.
• Communicate department and company strategy and direction regularly to employees so they can help drive success.
• Share knowledge and best practices within Client Services to develop team members and ensure Dynata Client Services is best in class.

Experience

• At least 3 years of recent experience in quantitative online and digital market research experience, including competence in research and survey design, sampling, and consultation.
• 5+ years of experience in business environment.
5+ years project management experience

Knowledge & Skill

• Has managerial knowledge of sub-unit or sub-function as well as technical discipline
• Has basic understanding of the roles of the relevant groups within the function or business unit
• Has basic supervisory knowledge and skills.