Team Lead, APAC Corporate IT

About this job opportunity

Our Vision

To be the world's most trusted global payroll partner, simplifying pay for all employees.

Our Mission

Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.

Our People

Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.

What makes this role exciting

As the APAC IT Corporate Team Lead, you will provide management of the APAC team reporting, to ensure the team reaming motivated and provide prompt resolution of global technical support to our end user base at a rapidly growing rate of 1400+ employees. This will also include the development of the Corporate IT estate of applications and hardware, contributing to the global business goals and maintaining one standard IT solution that is required to evolve the growing technology tools. As part of the role, it is a requirement to have proven experience of line management, be self-sufficient, work effectively in a fast-paced environment for day-to-day support tickets, asset management and participation in small projects. You will become a regional lead contact for a range of IT incidents and requests supporting a variety of technology throughout the CloudPay estate.

Main responsibilities

• Act as the escalation & mentor path for direct IT team and end users to be comfortable carrying out in depth 2nd Line investigations and support.

• Take ownership of the build process of our laptop configuration for your region

• Management of hardware standards of IT Devices and peripherals.

• Participate with small project activities as directed by IT Operations Manager

• Act as a SCRUM master to manage the team’s workflow with Agile work approach.

• Place importance to IT security

• Operate and maintain business as usual IT systems

• Ensure the team's efficiencies, objectives, and business SLAs are met.

• Maintain the asset management system to ensure we have 100% accuracy

• Line management and development of the APAC IT Corporate Team to include training, upskilling and knowledge gaps.

• Collaborate with other regional team leaders to ensure standardisation

• Identify and address any issues within the team to for performance, attendance and welfare.

• Be confident in training end users on new applications and communicating changes.

• This role follows hybrid working arrangement with 2-3x RTO/week. Work schedule is flexible APAC shift (9am-6pm).

Experience needed for this role

• Proven leadership experience including hands on management of a small technical team

• Strong technical expertise in Windows and macOS operating systems, Microsoft 365, network infrastructure (TCP/IP, DNS, VPN, Wi-Fi), and cloud platforms (Azure/AWS).

• Experience with IT service management frameworks (e.g., ITIL) and ticketing systems.

• Experience of conducting 1-1’s, team development and cross team training.

• Knowledge of IT systems and applications

• Experience in the use of software deployment tools e.g. SCCM, Active Directory

• Knowledge of IT security and data protection

• Excellent communication and interpersonal skills

• Problem-solving and decision-making skills

• Ability to explain technical issues with end users is non-technical terms.

• Knowledge of creating documentation and processes

• Administrations of many aspects of the Office 365 Suite

• Awareness of ITIL best practices or an ITIL qualification

• Experience of working inline with global standards for multi region company with a remote line manager.

About you and Our core values

• Taking ownership, working with integrity and respect

• Being a team player is key to our culture

• Solution and customer focused

• Great initiative with the goal for excellence in achieving results

• Dedicated to developing and always looking for continuous improvements

• Be creative, be committed, be engaged and enjoy what you do

Philippines Package and Benefits

• Competitive Salary

• Competitive vacation allowance

• Calm app

• Sick Leave

• EAP

• Group Life Insurance, HMO

• Employee Referral Program

• De Minimis Benefit

• WFH Allowance

• Mid-Year Bonus

• 13th Month Pay

• Regularization Bonus, 1st Year Anniversary Bonus

• Bereavement Leave

• Paid Volunteering days

• Study Leave

• Marriage Leave

CloudPay is committed to being an equal opportunities employer

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The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.