Support Analyst - Customer Care
HCLTech
Date: 2 weeks ago
City: Manila
Contract type: Full time
Southern Manila District, Metro Manila
Job Summary
The Support Analyst plays a crucial role in enhancing business efficiency through operational reporting and data management. This position focuses on identifying issues, streamlining processes, and implementing impactful solutions within delivery enablement projects. The analyst will collaborate cross-functionally to ensure seamless integration of enhancements, ultimately driving improved outcomes.
Key Responsibilities
1. Conduct Thorough Analysis To Identify Existing Issues Within Business Operations, Utilizing Contact Center Operations Knowledge To Enhance Overall Efficiency.
2. Optimize Workflows By Developing And Implementing Solutions Tailored To Project Needs, Ensuring Alignment With Customer Service Objectives.
3. Generate Detailed Reports And Comprehensive Analyses Using Analytical Tools To Inform Decision-Making And Drive Process Improvements Within The Assigned Project.
4. Collaborate Cross-Functionally With Various Teams To Ensure Seamless Integration Of Enhancements, Maximizing Project Outcomes And Customer Satisfaction.
5. Utilize Advanced Analytical Tools And Methodologies To Continuously Monitor Performance Metrics, Suggesting Strategic Initiatives For Ongoing Optimization In Contact Center Operations.
Skill Requirements
1. Proficient Understanding Of Contact Center Operations And Customer Service Processes.
2. Strong Analytical Skills, With The Ability To Interpret Data And Generate Actionable Insights.
3. Excellent Written And Verbal Communication Skills For Effective Collaboration And Reporting.
4. Familiarity With Process Mapping And Documentation Techniques.
5. Outcome-Oriented Mindset, Focused On Driving Improvements And Meeting Project Goals.
Other Requirements
1. Certification In Customer Service Or Contact Center Management Is Optional But Valuable
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
Job Summary
The Support Analyst plays a crucial role in enhancing business efficiency through operational reporting and data management. This position focuses on identifying issues, streamlining processes, and implementing impactful solutions within delivery enablement projects. The analyst will collaborate cross-functionally to ensure seamless integration of enhancements, ultimately driving improved outcomes.
Key Responsibilities
1. Conduct Thorough Analysis To Identify Existing Issues Within Business Operations, Utilizing Contact Center Operations Knowledge To Enhance Overall Efficiency.
2. Optimize Workflows By Developing And Implementing Solutions Tailored To Project Needs, Ensuring Alignment With Customer Service Objectives.
3. Generate Detailed Reports And Comprehensive Analyses Using Analytical Tools To Inform Decision-Making And Drive Process Improvements Within The Assigned Project.
4. Collaborate Cross-Functionally With Various Teams To Ensure Seamless Integration Of Enhancements, Maximizing Project Outcomes And Customer Satisfaction.
5. Utilize Advanced Analytical Tools And Methodologies To Continuously Monitor Performance Metrics, Suggesting Strategic Initiatives For Ongoing Optimization In Contact Center Operations.
Skill Requirements
1. Proficient Understanding Of Contact Center Operations And Customer Service Processes.
2. Strong Analytical Skills, With The Ability To Interpret Data And Generate Actionable Insights.
3. Excellent Written And Verbal Communication Skills For Effective Collaboration And Reporting.
4. Familiarity With Process Mapping And Documentation Techniques.
5. Outcome-Oriented Mindset, Focused On Driving Improvements And Meeting Project Goals.
Other Requirements
1. Certification In Customer Service Or Contact Center Management Is Optional But Valuable
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Mandarin Innovation PMO
Capgemini Sogeti,
Manila
1 hour ago
Job Description
A Creative and Design Project Manager leads strategic and complex projects, using the richness and diversity of talent available In Capgemini. They guarantee delivery quality, customer satisfaction and the success of service products launched in the market.
Job Description - Grade Specific
Heorshe can coordinate complex projects involving diverse areas of expertise online and offline.Heorshe has the ability...
Business Analyst
Tata Consultancy Services,
Manila
1 hour ago
Job Description :
Bachelor’s degree in Business, Engineering, Computer Science, Economics, Statistics, or a related field.
6+ years of experience in Business Analysis, Project Analysis, Project Operations, or a similar role in a software/project environment.
Strong requirements skills: user stories, acceptance criteria, use cases, workflow/process mapping.
Working knowledge of agile delivery (Scrum/Kanban), backlog grooming, and sprint ceremonies.
Excellent communication skills...
Advanced Specialist, Financial Reporting, Planning and Analysis
Pearson,
Manila
2 hours ago
Job Title - Advanced Specialist, Financial Reporting, Planning and Analysis Description
Support strategic decision-making within Pearson's Higher Education business through financial reporting, planning, forecasting and performance analysis. This role aligns with market titles such as FP&A Analyst, Financial Analyst, Financial Reporting Analyst, Finance Business Partner, Commercial Finance Analyst or Management Accountant .
About the Role
As an Advanced Specialist, Financial...
