Specialist - OMS

DHL


Date: 2 weeks ago
City: Pasay
Contract type: Full time

In this role, you will have the opportunity to operate on a segment of service we offer for Order Management Solutions, and drive improvements in the process.


Key Responsibilities:

  • Interact with country representatives and various stake holder in your regular execution of assigned tasks
  • Participate in problem solving and process improvement process together with team manager
  • Assist to meet performance targets
  • Evaluate department processes. Recommend and coordinate needed changes based on process analysis
  • Work closely with colleagues in the business to identify solutions, best practices and KPIs to improve existing processes
  • Assist staff to resolve complex problems and responsible for quality control
  • Ensure thorough documentation for the process
  • Participate in additional projects assigned by the team manager
  • Ensure process compliance
  • Drive Customer Satisfaction Processes


Required Skills/Abilities:

  • Graduate (Bachelor’s degree from a recognized University in any discipline)
  • Minimum 3-4 years of experience
  • Logistics background / Ocean Freight operations experience will be added advantage
  • Good Computer knowledge (words, excel, power point)
  • Good Communication (verbal and written) and interpersonal skills

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