Specialist - BWS

DHL


Date: 4 hours ago
City: Pasay
Contract type: Full time
Key Responsibilities: Operational Execution
  • Manage daily shipment processing including booking, documentation, and status updating.
  • Coordinate with carriers, vendors, warehouses, and internal teams to ensure smooth shipment flow.
  • Monitor key milestones and ensure compliance with Customer SOPs and KPIs.
  • Handle exceptions, delays, or operational discrepancies promptly.
Customer & Stakeholder Communication
  • Maintain clear and professional communication with Customer teams.
  • Provide timely shipment updates, forecasts, and issue resolutions.
  • Support escalation handling and root-cause analysis.
Documentation & System Management
  • Prepare, verify, and upload shipping documents (BL, HBL, invoices, packing lists, etc.).
  • Update data in systems such as CW1, OFR platforms, and Customer-specific tools.
Quality & Compliance
  • Adhere to customer specific quality requirements, compliance standards, and operational procedures.
  • Support audits, KPI reporting, and continuous improvement initiatives.
Continuous Improvement
  • Identify gaps or inefficiencies and suggest process improvements.
  • Support transitions, onboarding, and training for new processes.

Required Skills/Abilities:
  • Graduate (Bachelor’s degree from a recognized University in any discipline)
  • Minimum 3-4 years of experience.
  • Strong understanding of ocean freight operations.
  • Knowledge of export/import documentation and INCOTERMS.
  • Experience with logistics systems (e.g., CW1, OFR tools, customer portals).
  • Ability to analyse shipment data and generate reports.
  • Excellent communication and stakeholder management.
  • Strong problem‑solving capabilities.
  • Attention to detail and accuracy in documentation.
  • Team collaboration and cross-functional coordination.
  • Adaptability to process changes and evolving customer requirements.
  • Proactiveness in identifying and addressing operational risks.

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