ServiceNow Administrator

Job description
ABOUT THE JOB
Perform day-to-day administration of the ServiceNow platform across production and non-production environments.
Maintain the stability, availability, and usability of the platform by proactively monitoring system health and performance.
Perform application maintenance, including performance monitoring, error identification, troubleshooting, and issue remediation.
Manage platform incidents, investigate root causes, and coordinate timely resolution with development and infrastructure teams.
Lead and support ServiceNow platform upgrade planning, execution, patch management, and post-upgrade validation activities.
Administer instance security, including user, group, role, and Access Control List (ACL) management to ensure secure and compliant platform access.
Perform platform configuration, access management, and routine administrative activities to support business operations.
Provide configuration guidance and administrative support to ServiceNow developers and project teams.
Monitor platform health, identify opportunities for optimization, and recommend continuous improvements.
Ensure compliance with internal governance, security standards, and operational procedures.
Maintain system documentation, administrative procedures, and operational runbooks.
Collaborate with cross-functional teams in an Agile SAFe environment to deliver reliable platform services and continuous improvements.
Support cloud-based ServiceNow platform operations and ensure platform reliability in cloud environments.
ABOUT YOU
Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or related fields.
At least 5 years of experience in ServiceNow administration.
Proficiency with core ServiceNow modules, such as ITSM and CSM or HRSD, etc.
ServiceNow Certified System Administrator (CSA) certification.
Strong expertise in ServiceNow platform administration, including: User, Group, and Role management, Access Control Lists (ACLs), Instance administration and security, Platform configuration and governance
Experience performing platform monitoring, performance tuning, application maintenance, and troubleshooting.
Hands-on experience with ServiceNow upgrades, patch management, release support, and instance maintenance.
Experience supporting production incidents and maintaining platform stability and availability.
Expertise working within an Agile SAFe environment.
Experience working with cloud-based enterprise platforms.
Good understanding of ITSM processes, platform security best practices, and compliance requirements.
Strong analytical, problem-solving, and communication skills with the ability to collaborate effectively across technical teams.
WHY AMARIS?
Competitive salary
Leave Benefits: 10 days of paid annual leave per year.
Coverage under all mandatory Philippine statutory benefits and deductions (e.g., SSS, PhilHealth, Pag-IBIG, taxes) as applicable.
Health insurance coverage from employer side
Project reviews and yearly performance appraisal
International team with flexible working time
Tailor-made career path
Technical workshops and training courses
Mobility: Opportunities to be on-site abroad in our offices in over 60+ countries
An international community bringing together 110+ different nationalities.
An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities.
A robust training system with our internal Academy and 250+ available modules.
A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.).

Equal Opportunity

Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

#LI-NH1
Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!