Sales Support Representative

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com

Role Purpose and Scope:
A Sales business specialist (SBS) is responsible for a wide variety of administrative tasks supporting the sales organization with activities such as creating Xerox equipment/services orders and proposals, processing and tracking orders and contracts, following up with both internal and external clients and creating various reports
Main Responsibilities:

• Back office transactional support for Xerox sales organization
• Works together with all Xerox stakeholders to ensure questions and issues are solved properly
• Prioritize work in accordance to the sales teams and business’ expectations
• Order processing, preparation, and tracking
• Assists in the creation of proposals for customers
• Provides customer service to both internal and external stakeholders
• Functions as a facilitator to engage other departments
• Assists in the creation of various reports
• Manages limited customer relationships and assists the sales team with task-oriented requests
• Performs all other administrative duties as assigned to free-up the sales team’s time to sell

Skills, Knowledge and Abilities:

• Strong English communication skills (85% proficiency required)
• Proficient in MS Office and web-based tools
• Adaptable to changes in tasks, processes, and work environment
• Effective communicator with internal and external stakeholders
• Strong customer relationship management skills
• Team player with ability to give and receive constructive feedback
• Process improvement mindset; able to challenge and enhance workflows
• Strong multitasking and prioritization with sense of urgency
• Detail-oriented and accurate in execution
• Quick learner with ability to apply concepts effectively
• Self-starter, proactive, and resourceful
• 1+ year customer service or related experience required
• Sales experience is a plus
• Flexible and reliable for a consistent Monday–Friday schedule

#LI-NR1 #LI-HYBRID