Returns Management Specialist

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Scope:

• Management of returns/claims requests from request submission, RMA creation, return item pick up/delivery monitoring up until credit note release to customer in compliance with set KPIs.Purpose:
• Management of unauthorized returns/claims received in the Returns Warehouse to be able to either create of a RMA to be able to release Credit Note to the customer or refuse unauthorized received items in the warehouse
• Responsible for collecting overdue payments and establishing re-payment arrangements.
  
  

General:

• Performs routine assignments in entry level of the professional career band
• Typically a graduate, although may have progressed into the role via equivalent business experience that provide knowledge and exposure to fundamental, theories, principles, and concepts
• Professional roles will typically require a degree in their specific discipline which may apply to specific positions.
• Receives instruction, guidance and direction from others
• Limited decision making authority guided by policies, procedures, and business operations protocol
  
  

Relevant Credentials:

• Bachelors Degree in any relevant course
• Knowledge in SAP and experience in Customer Service is a plus