Retail Sales Operation Manager

TigerUX


Date: 3 weeks ago
City: Cebu City
Contract type: Full time
Responsibilities

  • Ensure at least 70% of total production (eggs) is channeled through retail stores and mobile outlets.
  • Work closely with Production Planning to align output with store demand and seasonal trends.
  • Develop sales initiatives, promotions, and bundling strategies to push retail volume.
  • Drive sales performance across all outlets to meet monthly and annual targets.
  • Grow the same store sales while managing the profitability of each outlet.
  • Launch and scale mobile retail units as a growth channel.
  • Standardize SOPs across stores and ensure operational efficiency.
  • Oversee inventory control, shrinkage management, and proper handling of fresh produce.
  • Implement best practices for merchandising and customer-facing displays.
  • Lead Area Supervisors/Cluster across the network.
  • Recruit, train, and motivate store staff for performance and customer service.
  • Design performance-based incentives for retail teams.
  • Strengthen customer experience and loyalty programs.
  • Gather customer insights to improve products, pricing, and promotions.
  • Manage brand visibility through stores and mobile units.
  • Provide weekly/monthly performance reports (sales, inventory, and production absorption).
  • Identify underperforming outlets and execute corrective action.
  • Support retail expansion planning with data-driven insights.

Qualifications

  • Bachelors degree in Business Administration or a related field preferred.
  • At least 5 years of experience in retail operations, specifically in a supervisory or team lead role.
  • Strong understanding of daily retail operations, including opening/closing procedures, inventory control, and staffing.
  • Familiarity with sales reporting, performance analysis, and compliance with company and government regulations.
  • Great customer service skills including upselling and resolving customer complaints effectively.
  • Experience in supervising, scheduling, and training retail staff.
  • Excellent leadership skills.
  • Knowledge of inventory systems, receiving procedures, stock rotation, and loss prevention.

Other Benefits

  • HMO upon regularization
  • Additional leave credits

Work Schedule/Set-up: On-site: 8am 5 pm

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